Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Mardecus Jones

Houston,TX

Summary

Driven Inventory Manager with a proven track record in improving company and vendor relations. Recognized for delivering exceptional service, resolving issues effectively, and optimizing inventory through strategic merchandising. Strong communication skills and a commitment to fostering a positive experience. Willingness to complete any duty or task assigned.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Stockroom Clerk and Countee

Cenla Bolts
Alexandria, LA
10.2024 - 02.2025
  • Forklift Operator
  • Bandsaw Operator
  • Metal Surface Grinder Operator
  • Took customer orders over the phone and the counter
  • Delivered goods in company vehicle, to Mills and Customers throughout the state of Louisiana
  • Verified delivery manifest, input data in compu program
  • Any variances found, contacted Vendor to correct issues

Storeroom Coordinator

Roy O Martin
Chopin, LA
08.2022 - 09.2024
  • Crane Operator
  • Forklift Operator
  • Organized Storeroom for a easier checkout
  • Input data into Maximo to update status reports.
  • Improved Company-Vendor Relationship and Communication.
  • Performed cycle counts on a monthly basis to spot variances and resolve inventory errors.
  • Prepared inventory for shipment by attaching UPS, Fedex or LTL Freight tags and labels.
  • Received incoming goods, reviewed shipping manifest, inspected goods for accuracy and free of damage.

Customer Service Representative

Blinds.Com
Houston, TX
03.2019 - 07.2022
  • Addressed customer service inquiries quickly and accurately
  • Reviewed customer order history, to assess current issues and provided solutions.
  • Resolved on average of one-hundred-fifty inquiries per week. Answered thirty + inbound calls per day.
  • Met performance benchmarks in all areas, including customer satisfaction, accuracy and volume.
  • Reviewed Accounts, Service Providers, and Vendor histories to identify trends and issues.

Store Manager

LIDS
Humble, TX
07.2013 - 03.2019
  • Counted cash drawers and made bank deposits
  • Merchandised new inventory. Set signage, and promotions.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Processed shipments and maintained and organized stock shelves.
  • Interviewed, Hired, Trained all new employees on store procedures and policies.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Provided excellent customer service and adhered to all standard practices, resulting in maximized sales and minimized shrinkage.
  • Managed multiple Lids locations from Lafayette, La; Baton Rouge, La; Houston, Tx; Humble, Tx

Sales Associate

The Home Depot
Lafayette, LA
02.2013 - 07.2013
  • Averaged 30 customers per day by responding to inquiries and locating products
  • Assisted customers by finding different materials and checking inventory for items at sister locations
  • Recommended merchandise to customers based on needs and preferences

Stock Supervisor

Hollister Co.
Lafayette, LA
09.2011 - 01.2013
  • Processed shipments and replenished popular floor merchandise.
  • Maintained visually appealing and effective displays for the entire store..
  • Delegated tasks to employees based on shift requirements and individual strengths.

Sales Associate

Finish Line
Alexandria, LA
02.2011 - 05.2011
  • Upsold accessories to protect customer products
  • Increased purchase totals by recommending additional items.
  • Placed special orders and contacted sister stores to locate desired items.

Education

Associate of Arts - Business Management

South Louisiana Community College
Lafayette, LA

Skills

  • Operations management
  • Time management skills
  • Quick learner
  • Client-focused
  • Excellent communication
  • Warehouse operations
  • Stock control
  • Expense control
  • Distribution planning
  • Merchandise management
  • Forklift operation

Accomplishments

  • Received the "Controlled Shrink" award for Lids District S03 in 2016. For the lowest Shrink out of eighteen stores. The award wining number was -0.107%
  • Recognized as Employee of the month for the team, in December of 2019 for outstanding performance and team contributions for Blinds.com

Certification

  • In 2017 I received the "Certificate of Sales Increase" award from Regional Manager Renee Moffett, for the highest increase of customer sales purchases out of fifteen stores. The award wining number was +1.6%
  • Licensed Forklift Operator - October 2022. Licensed to load and unload freight and small ton trucks
  • Licensed Crane Operator - November 2022. Licensed to operate overhead two ton crane, used for loading/unloading oversized cylinders, motors, and actuators.

References

References available upon request.

Timeline

Stockroom Clerk and Countee

Cenla Bolts
10.2024 - 02.2025

Storeroom Coordinator

Roy O Martin
08.2022 - 09.2024

Customer Service Representative

Blinds.Com
03.2019 - 07.2022

Store Manager

LIDS
07.2013 - 03.2019

Sales Associate

The Home Depot
02.2013 - 07.2013

Stock Supervisor

Hollister Co.
09.2011 - 01.2013

Sales Associate

Finish Line
02.2011 - 05.2011

Associate of Arts - Business Management

South Louisiana Community College

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