Mardell Nacarelli
Omaha,NE
Summary
Organized and dedicated financial service team member with 30 years of experience and exceptional documentation and planning skills. Highly knowledgeable in customer experience and team collaboration. Eager to help customers and other staff efficiently with a professional upbeat attitude.
Overview
21
21
years of professional experience
Work History
Senior Operations Proce
Wells Fargo
09.2015 - 04.2024
- Enhanced customer satisfaction by resolving issues promptly and maintaining clear communication throughout the process.
- Created monthly training calendars for 100 Learning & Development facilitator partners.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across departments.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Maintained strict adherence to company policies and regulations, minimizing risk exposure for the organization.
- Communicated complex information clearly to both internal and external stakeholders, facilitating smooth transactions.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Accessed and used computer software applications to update and maintain records.
Learning & Development Facilitator
Wells Fargo
08.2005 - 09.2015
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct new hire retail employees.
- Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality in person and virtual training sessions, ensuring participants developed thorough understanding of subject matter.
- Identified areas in need of improvement and implemented solutions.
- Contributed to improved team performance by facilitating with focus on customer experience, sales delivery, and problem-solving techniques.
- Developed customized training materials, enhancing participant comprehension and retention of key concepts.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Supported organizational change initiatives through effective facilitation of targeted employee training programs.
Service Manager
Wells Fargo
06.2003 - 08.2005
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised 15 Tellers to meet business goals.
Skills
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Cross-Functional Communication
- Training Schedule Support
- Problem-Solving
- Team Collaboration
- Microsoft Office
- Courteous and Professional
- Human Resource Consultation
Timeline
Senior Operations Proce
Wells Fargo
09.2015 - 04.2024
Learning & Development Facilitator
Wells Fargo
08.2005 - 09.2015
Service Manager
Wells Fargo
06.2003 - 08.2005