Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Mardelveon Franklin

Oakwood,TX

Summary

Dynamic and detail-oriented Courier Driver with a proven track record at Uber, excelling in timely deliveries and customer satisfaction. Skilled in optimizing routes and problem-solving, I maintain a clean driving record while ensuring safe package handling. Committed to enhancing operational efficiency and delivering exceptional service in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Courier Driver

01.2025 - Current
  • Managed delivery schedules to optimize route efficiency and reduce delays.
  • Trained new staff on best practices for safe handling and transportation of packages.
  • Coordinated with logistics teams to resolve delivery issues promptly.
  • Enhanced customer satisfaction through consistent communication and service excellence.
  • Analyzed delivery patterns to identify areas for operational improvement and cost savings.
  • Developed streamlined processes for tracking and reporting delivery status.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

Driver

Uber
02.2023 - 11.2025
  • Ensured timely pickups and drop-offs, enhancing customer satisfaction through reliable service.
  • Navigated efficiently using GPS technology, optimizing routes for reduced travel time.
  • Maintained vehicle cleanliness and functionality, adhering to safety and maintenance protocols.
  • Communicated effectively with passengers, addressing inquiries and fostering positive experiences.

Patient Transport Driver

Next Level Independent Living
03.2017 - 01.2019
  • Assisted in transporting patients to and from various medical departments.
  • Learned and adhered to safety protocols during patient transport operations.
  • Documented transport activities accurately for record-keeping purposes.
  • Upheld high standards of professionalism while interacting with patients, families, and hospital staff members alike.
  • Maintained cleanliness and organization of transport vehicles for optimal operation.
  • Communicated effectively with healthcare staff regarding patient needs and schedules.
  • Adapted quickly to changing priorities in fast-paced hospital environment.


Education

High School Diploma -

George Bush High School
Houston, TX

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Excellent driving skills
  • Package handling

Certification

-Twic Card

-HIPPAPrivacy

-HIPPA Security

-OSHA for health care with Bloodborne Pathogens

-ACA/OIG medicare (waste,fraud&abuse)

-DOT hazardous material






Timeline

Courier Driver

01.2025 - Current

Driver

Uber
02.2023 - 11.2025

Patient Transport Driver

Next Level Independent Living
03.2017 - 01.2019

High School Diploma -

George Bush High School

Similar Profiles

CREATE PROFILE
Mardelveon Franklin