Enthusiastic, hardworking, confident, dedicated military veteran with over 12 years of leadership and communications experience, as well as over 30 years of retail experience. Proven leadership skills, combined with the discipline and confidence to manage and complete any project, tasks, and priorities promptly. Confident and adept at making decisions and multitasking during fast-paced and stressful situations. Caring leader who takes time out to know and motivate subordinates to excel in all facets of life not just at work. Extensive experience in multicultural environments ranging from foreign nationals to fortune 500 CEO's and owners.
Overview
34
34
years of professional experience
1
1
Certification
Work History
10.2021 - 07.2022
Rebuilt the store sales team twice in one year to achieve steadily increasing sales numbers, better customer interactions and more in depth understanding of merchandise capability and accessory compatibility.
Store Manager
T
Plano, TX
01.2021 - 01.2022
Responsible for all aspects of the store, its sales goals, its personnel, and its day-to-day functions
Maintained focus on operational numbers and operational proficiency by ensuring all sales personnel were properly trained on the standards of receiving and maintaining inventory integrity and proper sales techniques to ensure customers were happy with their purchases the first time
Achieved and maintained the highest profitability rating for business sales and lowest operational loss numbers in the company from
10.2020 - 08.2021
Rebuilt the store sales team to achieve steadily increasing sales numbers, better customer interactions and more in depth understanding of merchandise capability and accessory compatibility
Company shut down by T-Mobile because it was seen as too small to impact T-Mobile goals for future endeavors
Dick’s Sporting Goods
Store Manager
T-Mobile
Plano, TX
01.2020 - 01.2021
Responsible for all aspects of the store, its sales goals, its personnel, and its day-to-day functions
Maintained focus on operational numbers and operational proficiency by ensuring all sales personnel were properly trained on the standards of receiving and maintaining inventory integrity and proper sales techniques to ensure customers were happy with their purchases the first time
Achieved and maintained the highest profitability rating and lowest operational loss numbers in the company from
01.2008 - 01.2020
Freight Flow Lead
Dick’s Sporting Goods
Dallas, TX
01.2012 - 01.2019
Responsible for receiving and processing incoming freight within specific timetables
Oversees the support teams ensuring all projects are completed within specified time
Responsible for pulling/packing all return to vendor claims, incoming/outgoing packages, while leading and guiding a team to ensure all merchandise is handled according to standard operating procedures
During the assignment of “Manager on Duty” assigned all daily tasks, communicated all necessary information, resolved all customer inquiries/complaints, and appropriated necessary paperwork
Footwear Sales Lead
Dick’s Sporting Goods
Dallas, TX
01.2011 - 01.2012
Learned about all new products as well as attend all new product classes
Trained and cross trained all new and existing associates in the store
Was responsible for organization and cleanliness of department back stock
Re-organized department for premium placement to sell sale products.
Certified Fitness Trainer
Dick’s Sporting Goods
San Antonio, TX
01.2009 - 01.2011
Ensured all paperwork was organized and up to date according to company audit standards, reorganized/optimize set sell planners for departments as needed
Trained all new associates and cross trained other store associates
Certified through the International Fitness Professional Association for fitness trainer and fitness consulting
Fitness Associate
Dick’s Sporting Goods
San Antonio, TX
01.2008 - 01.2009
Responsible for Bike Repairs, as well as updated prices to keep them current.
Pre
Tom Benson Chevrolet
San Antonio, TX
01.2006 - 01.2008
Contacted internet customer inquiries regarding used vehicles
Implemented new guidelines and tracking system for internet sales, improving sales 37% overall
Partnered with the representatives from cars.com and autotrader.com to maximize exposure of the vehicles sold.
Sales Support Team Leader
J.C. Penney
01.2002 - 01.2005
Receive shipment from trucks, unloaded freight, and sort department merchandise
Responsible for ensuring all merchandise was stocked and prices were current
Also assisted on sales floor when required.
Gunner
Armor Crewman, United States Army
01.1989 - 01.1999
And Tank commander for M1A1 battle tank
Operated multiple tracked and wheeled vehicles over various terrain in several theaters of operation
Used a multitude of communications equipment to receive and relay battle plans and leadership orders
Read maps, compasses, and battle plans
Trained and mentored lower enlisted soldiers on leadership, combat equipment and life lessons.
Golf Sales Lead
Dick’s Sporting Goods
Dallas, TX
01.2020
Learned and sold all the newest golf equipment and technology while maintaining the departments appearance standard, inventory integrity as well as receiving, completing, and tracking customer services in a timely and efficient manner
Certified club tech – Certified to install or change grips, lengthen and shorten shafts, as well as adjusting head angles for loft and lie.
Lodge Sales Lead
Dick’s Sporting Goods
Dallas, TX
01.2019
ATF certified to receive and sell firearms, ammunition, and accessories for both long guns and handguns
Tracked both firearms and sales paperwork in accordance with both ATF and company standards
Also responsible for hunting, fishing, outdoor recreation and swimming departments as well.
Education
City Schools of Chicago
1998
Certification
Certified Fitness Trainer (International Fitness Professionals Association) 4 years
Certified Fitness Consultant (International Fitness Professionals Association) 3 years
Certified Materials handling equipment trainer for both electric pallet jacks and electric walkie stacker forklifts. (2 years)