Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mardia Casseus

Miami

Summary

Professional with background in regulatory compliance and administrative support. Skilled in managing license applications and ensuring documentation accuracy to ensure adherence to federal, state, and local regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in managing sensitive information and demonstrating effective communication skills. Recognized for exceptional organization, analytical skills, and the ability to manage multiple priorities in fast-paced environments.

Overview

10
10
years of professional experience

Work History

License Clerk

Miami-Dade County- RER
11.2021 - Current
  • Process and manage business license applications, renewals, amendments, and replacements for 12 regulated industries, ensuring compliance with ordinances and consumer protection laws.
  • Conduct documentation audits and compliance reviews, issuing deficiency notices and recommending corrective actions to maintain accuracy and transparency.
  • Coordinate inspections with code enforcement personnel, tracking deadlines and facilitating seamless communication between departments.
  • Maintain public records, contracts, and licensing documentation in compliance with records retention and audit requirements.
  • Apply analytical skills to improve registration processes, contributing to efficiency in regulatory administration.

311 Call Specialist

Miami-Dade County- 311
05.2018 - 11.2021
  • Responded to high-volume public inquiries regarding county contracts, transit services, and budget-related service allocations, ensuring accurate and timely information.
  • Assisted citizens with access to government programs, regulatory processes, and service resources, strengthening operational accountability and compliance.
  • Logged and tracked complaints, escalating unresolved issues for further investigation to ensure proper resolution.
  • Supported public engagement in multi-jurisdictional services, including Elections, Solid Waste, Transit, and Property Appraisal departments.

Client Coordinator

Maxim Health Services
05.2015 - 09.2017
  • Coordinated client communications to ensure timely responses and satisfaction.
  • Developed and maintained comprehensive client files with up-to-date information.
  • Facilitated conflict resolution between clients and service departments effectively.
  • Scheduled staffing needs for patients.
  • Partner with Business Development Manager,Clinicians,Recruiters,and Field support staff to debrief on staffing shortages, client satisfaction, and Business development opportunities.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.

Education

Bachelor’s Degree -

Miami Dade College
Miami, FL
01.2028

High School Diploma - undefined

American Worldwide Academy
Miami, FL
01.2003

Skills

  • Procurement assistance
  • Budget management
  • Contract Review & Documentation
  • Regulatory compliance expertise
  • Data organization and maintenance
  • Administrative performance reporting
  • Customer service expertise

Languages

English
Native or Bilingual

Timeline

License Clerk

Miami-Dade County- RER
11.2021 - Current

311 Call Specialist

Miami-Dade County- 311
05.2018 - 11.2021

Client Coordinator

Maxim Health Services
05.2015 - 09.2017

High School Diploma - undefined

American Worldwide Academy

Bachelor’s Degree -

Miami Dade College

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