Mardie Hawkins
Houston
Summary
Healthcare professional with 23 years of experience in Healthcare Management. Proven track record of applying management principles to support patient and organizational requirements. Proficient in collaborative settings, adept at problem-solving and leadership to drive positive outcomes and enhance organizational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Coordinator (Infectious Diseases)
Houston Methodist (Department of Medicine)
12.2015 - 2021
- Recorded patients' medical history, vital statistics, and test results in medical records.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Administered IV therapy admission and discharge orders.
- Took and recorded patients' temperature, pulse, and blood pressure.
- Cooperated with other health related agencies and organizations.
- Ensured HIPAA compliance across all patient data handling, systems, and training.
- Assisted patients with multiple chronic diagnoses.
- Administered medications and assisted in diagnostic testing for HIV-positive patients.
- Provided DHS (Department of Health Services) with corrective action plans.
- Monitored patient reactions to drugs and carefully documented progress of individuals.
- Liaised with medical care professionals and community organizations to ensure Patients with Chronic disease-related symptoms received adequate care.
- Provided education to patients on medications, coping skills and community resources.
- Ensured proper entry and processing of patient prescriptions in company system.
- Communicated extensively with patients to provide assistance, support, and instructions.
- Provided necessary health education training for patients.
- Developed and implemented successful patient care plans involving home IV infusion, Home health services.
- Communicated with students starting ID Rotation
- Tracked and escalated compliance, care and quality issues.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
- Evaluated health education needs of patients and provided necessary training and instruction.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Helped physicians examine and treat patients by assisting with rooming, patient preparation, medication administration, wound care.
- Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
Senior Community Liaison (DAWN)
City of Houston Health Department
05.2022 - Current
- As a supervisor in this position, I work with the DAWN program to provide health education to members. Schedule/Coordinate Community Outreaches. Conduct provider relations. Act as a resource to the public and community partners. Perform data analysis and collection. Prepare monthly and quarterly Operational reports and participate in quality assurance and improvement by Participating and conducting Staff Inservice and development. Coordinate Referrals. Coordinate/Draft Memorandum of Understanding ,Business Agreements, Data Sharing Agreements and Standard Operating Procedures for the program. Grant Manager
Medical Assistant Instructor
College of Healthcare Professions
10.2021 - 05.2022
- Instruct students in the Allied health field of Medical Assisting including but not limited to Anatomy and Physiology, Pharmacology, Front and back-office procedures, Phlebotomy, Injections, Medical Coding and Billing , Insurance, Vital Signs, Charting, EKG, Medical Records keeping, Emergency Procedures, CPR, Professionalism, Medical Office Management, Law and Ethics, Psychology ,Infection Control, Keyboarding and Computer , Medical Terminology, Laboratory Procedures. Conduct student advisement, grades and attendance record keeping.
- Student retention monitoring, prepare lesson plans, Prepare, and grade assignments and conduct lectures on various areas of study.
Sr. Medical Assistant
Dean's Professional Services
06.2015 - 12.2015
- Recorded patients' medical history, vital statistics and test results in medical records.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Set and managed patient appointment schedules using Epic.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Maintained patient charts and confidential files.
- Took and recorded patients' temperature, pulse and blood pressure.
- Floated various specialties ( Orthopedics, Opthalmology, Family Practice, Neurology, Infectious Diseases)
- Communicated extensively with patients to provide assistance, support and instructions.
Clinical Medical Assistant
CHI ST. Luke Medical Clinic
07.2013 - 04.2015
- Rheumatology, family practice Job functions include but not limited to Rooming and vitals patient history, scanning ,referrals, prescription refills, Triage, assisting exams and procedures ,Medical records, POCT, Patient education Cleaning, stocking exam ,Inventory, Clinic Inventory and Supply orders, Emergency Kit.
Medical Assistant
Northwest Diagnostic Clinic
05.2012 - 05.2013
- Duties include but not limited to Front and back-office patient care.
- Rooming and vitalizing patients also Assisting Physician and setting up office procedures .Administering medications, Ekg, Phlebotomy, Triage phones, Medication refills, Patient Teaching and education, Lab Results ,Patient appointment scheduling, patient referrals, Obtaining Patient History.
- Stocking and cleaning of exam rooms.
Medical Assistant Instructor
College of Healthcare Professions
04.2011 - 06.2012
- Instruct students in the Allied health field of Medical Assisting including but not limited to Anatomy and Physiology, Pharmacology, Front and back office procedures, Phlebotomy, Injections, Medical Coding and Billing , Insurance, Vital Signs, Charting, EKG, Medical Records keeping, Emergency Procedures, CPR, Professionalism, Medical Office Management, Law and Ethics, Psychology ,Infection Control, Keyboarding and Computer , Medical Terminology, Laboratory Procedures.
Medical Assistant
North West Cancer Center: (Oncology and Hematology)
01.2010 - 01.2011
- Duties included but were not limited to Vitalizing and doing a general assessment of patient, Monitoring patients while on Chemotherapy in and out of office .Patient History all physician calls ,Abnormal and Critical labs, Pharmacy Refills and New Prescriptions, Referrals, Insurance Claims including FMLA, Chemo Care plans Modification after Physician assessment of patient.
- Port flush activities, Assisting in Ordering Blood Transfusions, Pet Scans, Mammograms, Ultrasound Guided Biopsies ,laboratory testing to specialty labs such as Genoptix ,Also specialty pharmacy such as Celgene Corporation in getting specialty drugs to our patients.
Lead Patient Care Tech
Harris County Hospital District
01.2005 - 01.2010
- Family Practice, Psychiatry, Podiatry, Ophthalmology, Behavioral Therapy, Geriatrics, Clinical Pharmacy.
- Duties included but were not limited to Rooming and vitalizing patients, EKG, assisting physicians in exams Pap Smears, Incision and Drainages, Blood Draws, Injections, Appointment scheduling, medical billing and coding, Medical Records.
- Coordinate Transcription all clinical EKG's
Clinical Assistant II
Baylor College of medicine
01.2002 - 01.2003
- Clinical assistant II of a 21 doctor facility duties included but not limited to rooming and vitalizing patients, assessment of patients history , Pharmacy refills and new prescriptions ,stocking and maintaining Drug Closet, Supplies for the clinic, Inventory of linen closet for this 18 room facility Scheduling appointments for patients also referrals , Meeting and scheduling appointment for Drug Representatives , Unlocking and locking up clinical ,Coordinator of the ALS Clinic, Training Externship students, Sterilization of supplies, Inventory of crash cart and Medicine cabinets.
- Injections, Chart scheduling for the Doctors rooms, Physician calls and messages also assisting in Lumbar Puncture.
Medical Assistant II
Macgregor Medical, OBGYN
07.2000 - 07.2001
- Duties included rooming patients, Vital signs preparing rooms for exams, assisting in Minor surgical exams including but not limited to COLPOSCOPIES,LEEPS,PAP SMERARS,ENDOMETRIAL BIOPSIE,CRYOCAUTERIES Also while at Macgregor Medical I assisted in Scheduling patient appointments ,referrals ,Abnormal lab Results, Injections, Lab: KOH test and Urine Analysis.
- Appointments, referrals, Medicine refills, maintaining and stocking exam rooms, inventory of supplies.
Education
EKG Certificate - undefined
San Jacinto College
MBA - Healthcare Management
Western Governors University
02.2022
BS - Healthcare Management
College of Healthcare Professions
05.2019
AAS Health and Medical Administrative Services - undefined
College of Healthcare Professions
12.2016
Medical Assistant Academy - undefined
College of Healthcare Professions
10.2000
Skills
- Extensive medical terminology knowledge
- Infection control standards
- Filing mastery/Referrals
- Medication administration expert
- CPR and BLS certified
- Organization and planning
- Critical thinking proficiency
- STD counseling and care awareness
- Inpatient and outpatient care
- Patient care planning
- Charting/HIM Management
- Provider Relations
- Community Liaison
- Project Management
- Data Analysis /Reporting
- Grant Management
- Clinic Coordinator
- Medical Terminology
- Organizational Management
- Public Health
- Provider Liaison
- Setting appointments
- Specimen collection and processing
- Cultural awareness and sensitivity
- Hands-on clinical instruction
- Disease specialization proficiency
- BLS instructor
- Computerized charting specialist
Certification
- Registered Medical Assistant Certification AMT 2015
- CPR (BLS)
Awards
Member, National Honor Society.org, Numerous Customer Service Awards and letters
EDUCATION AND TRAINING
- Vision and hearing Certification / State of Texas
- Phlebotomy Certificate/ Harris County Hospital District
- SAMA Certificate / Harris County Hospital District
- CERT Certificate (CITY of Houston)
Timeline
Senior Community Liaison (DAWN)
City of Houston Health Department
05.2022 - Current
Medical Assistant Instructor
College of Healthcare Professions
10.2021 - 05.2022
Clinic Coordinator (Infectious Diseases)
Houston Methodist (Department of Medicine)
12.2015 - 2021
Sr. Medical Assistant
Dean's Professional Services
06.2015 - 12.2015
Clinical Medical Assistant
CHI ST. Luke Medical Clinic
07.2013 - 04.2015
Medical Assistant
Northwest Diagnostic Clinic
05.2012 - 05.2013
Medical Assistant Instructor
College of Healthcare Professions
04.2011 - 06.2012
Medical Assistant
North West Cancer Center: (Oncology and Hematology)
01.2010 - 01.2011
Lead Patient Care Tech
Harris County Hospital District
01.2005 - 01.2010
Clinical Assistant II
Baylor College of medicine
01.2002 - 01.2003
Medical Assistant II
Macgregor Medical, OBGYN
07.2000 - 07.2001
EKG Certificate - undefined
San Jacinto College
MBA - Healthcare Management
Western Governors University
BS - Healthcare Management
College of Healthcare Professions
AAS Health and Medical Administrative Services - undefined
College of Healthcare Professions
Medical Assistant Academy - undefined
College of Healthcare Professions
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