Mardina Williams

Charlotte,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Traffic Control Technician

Vector Force Development

05.2022 - 01.2024

Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
Assembled signs and cones to direct traffic through construction sites.
Improved traffic flow by implementing efficient signal timing plans and coordinating with other departments.
Enhanced roadway safety by conducting regular maintenance and repairs on traffic control devices.
Trained new team members on proper installation techniques, leading to more efficient work processes and reduced errors.
Performed regular inspections of work zones, ensuring compliance with federal and state regulations for maximum safety.
Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.

Medicare Engager team captain

GoHealth LLC

12.2019 - 07.2020

Located Medicare insurance specialist with customers who sought out additional Medicare benefits.
Enhanced team performance by implementing effective communication and collaboration strategies.
Verified patient insurance eligibility and entered patient information into system.
Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
Developed educational materials for patients to better understand their Medicare benefits and coverage options.

Accounts Receivable Specialists

Ensemble Health Partners

01.2015 - 08.2016

Evaluated EOB (explanation of benefits) to separate insurance coverage from patient costs
Researched payments that were unassigned to a patients claim
Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.

Education

High School Diploma -

Vance High School

Charlotte

06.2006

Skills

Emergency Management
Traffic Control
Pedestrian safety
Paperwork Processing

Information Security
Appointment Scheduling
Data Entry
Route Management

Timeline