Mardith Johnston
Tacoma,WA
Summary
Adept at blending compassion with practical skills, I excelled at First Choice In-home Care by enhancing the lives of special needs individuals. Leveraging problem-solving and personal care, I collaborated with healthcare professionals to improve client well-being. My adaptability and commitment to excellence were evident across roles, driving positive outcomes in education and customer service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GESA credit union bank
Tukwila, WA
07.2021 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Caregiver, Special Needs
First Choice In-home Care
Tacoma, WA
02.2020 - 07.2021
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
Online English Teacher
51talk
01.2017 - 07.2018
- Developed and implemented individualized lesson plans tailored to student's needs and interests.
- Facilitated group discussions, activities, and other interactive learning opportunities.
- Provided guidance and support to students while they practice speaking in English.
- Assessed student progress by administering tests and providing feedback on assignments.
Customer Service Representative
MMML Recruitment Agency
03.2015 - 12.2016
- Answered customer inquiries and provided accurate information regarding the applicant's application status.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered applicants' feedback through surveys and used the data to improve applicants' service.
- Assisted applicants with application forms, orientations, and medical appointments.
Education
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO04-2022
Associate of Science - Information Technology
Science And Technology Institute
Philippines03-2008
Skills
- Problem-solving
- Personal care assistance
- Time management
- Team collaboration
- Active listening
- Feeding assistance
- Documentation and reporting
- Multitasking and organization
- Compassion and empathy
- Adaptability and flexibility
- Safety awareness
- Daily living assistance
Accomplishments
- Consistently received President and Deans academic awards.
- Cum Laude
Affiliations
- Volunteer worker for non-government organization to help bring food to the less fortunate kids in the mountain. This advocacy I usually do during christmas season.
- Organizing town festivals.
Languages
Japanese
Limited
Filipino
Professional
english
Professional
Timeline
Customer Service Representative
GESA credit union bank
07.2021 - 10.2021
Caregiver, Special Needs
First Choice In-home Care
02.2020 - 07.2021
Online English Teacher
51talk
01.2017 - 07.2018
Customer Service Representative
MMML Recruitment Agency
03.2015 - 12.2016
Bachelor of Science - Accounting
Colorado Technical University
Associate of Science - Information Technology
Science And Technology Institute
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