Mardo Saint-Surin
Hallandale
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
19
19
years of professional experience
Work History
Administration Assistant
First Services Residential
Hollywood
07.2023 - 08.2025
- Managed scheduling and coordination of daily administrative tasks.
- Assisted in preparing reports and documents for management review.
- Organized meetings and maintained calendars for team members.
- Handled communication with clients, vendors, and internal teams.
- Processed invoices and tracked expenses for budget management.
- Maintained filing systems and ensured document accuracy and confidentiality.
- Supported onboarding processes for new employees within the office.
- Utilized office software to streamline workflow and improve productivity.
- Answered incoming calls in a professional manner.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
Hospital Operator
Villa Maria Nursing Center
North Miami
12.2018 - 11.2022
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Answered routine questions about telephone and voice mailbox operations.
- Offered special assistance to persons unable to dial or in emergencies.
- Followed up with open calls to offer further assistance and close out issues.
Security Supervisor
Trump Towers Condominium
Miami
07.2015 - 07.2018
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Hired, trained and managed staff of 3 associates.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
Front Desk Agent
Eden Roc
Miami
12.2012 - 05.2015
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Leveraged software to confirm reservations and address guest needs.
- Offered dining information and helped guests organize local activities to enhance stay.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Posted charges, updated accounts and issued bills to departing guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Admitting
Aventura Hospital
Aventura
09.2010 - 10.2012
- Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
- Ordered and maintained supply inventory for medical office.
Administrative Assistant
Double Tree By Hilton
Sunny Isles
02.2007 - 08.2010
- Kept office equipment functional and supplies well stocked to promote efficient operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record keeping and reporting.
- Coordinated appointments, meetings and conferences.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Education
High School Diploma -
North Miami Beach Senior High
North Miami Beach, FLSkills
- Microsoft Office
- Relationship Building
- Reliable & Trustworthy
- Critical Thinking
- Supervision & Leadership
- People Skills
- Calendar management
- Document preparation
- Microsoft Office Suite
- Invoice processing
- Workflow optimization
- Customer relationship management
Timeline
Administration Assistant
First Services Residential
07.2023 - 08.2025
Hospital Operator
Villa Maria Nursing Center
12.2018 - 11.2022
Security Supervisor
Trump Towers Condominium
07.2015 - 07.2018
Front Desk Agent
Eden Roc
12.2012 - 05.2015
Admitting
Aventura Hospital
09.2010 - 10.2012
Administrative Assistant
Double Tree By Hilton
02.2007 - 08.2010
High School Diploma -
North Miami Beach Senior High
Similar Profiles
Tiffany DellamarTiffany Dellamar
Operation at First Services ResidentialOperation at First Services Residential
Cassidy CarsonCassidy Carson
Gate Attendant at First Services ResidentialGate Attendant at First Services Residential
Elvia Jaime AcostaElvia Jaime Acosta
Janitor at First Services ResidentialJanitor at First Services Residential
Dylan OcchiogrossoDylan Occhiogrosso
Maintenance Technician at First Services ResidentialMaintenance Technician at First Services Residential
Elizabeth GutierrezElizabeth Gutierrez
Flight Attendant at Spirit Airlines Inc.Flight Attendant at Spirit Airlines Inc.