Mardochee Monestime
Houston,United States
Summary
Detail-oriented hard working professional, with first-rate active listening, communication, and planning traits. Creative and persistent to quickly and effectively solve various problems that may arise. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Analyst Project Manager
Panacea LLC
06.2016 - 07.2021
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
COVID-19 Data Analyst
FL DEPARTMENT OF HEALTH
09.2020 - 05.2021
- Prepare, compile, and sort documents for data entry check source documents for accuracy verify data, and correct data where necessary obtain further information for incomplete documents
- Update data and delete unnecessary files combine and rearrange data from source documents where required
- Enter data from source documents into the prescribed computer database, files, and forms
- Store completed documents in designated locations
- Respond to requests for information and access relevant files
- Comply with data integrity and security policies, expediting correction or adjustment
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools.
Customer Service Representative
Enco Utility Services
05.2019 - 07.2020
- Training, coaching, and leading call center representatives as I provide support for customers
- Answering questions, guiding new agents through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Taking on other tasks or projects to support employees, other managers, and call center operations.
Medicaid Healthcare Provider Enrollment Representative
DXC Technology
10.2016 - 06.2018
- Assist providers with enrollment, claims and billing, and benefits Review and enroll outside commercial agencies including physicians; offices, hospitals, and/or health insurance organizations in accordance with Federal and state regulatory requirements, CMS and OIR requirements, HIPPA, and ACA compliance
- Respond to inquiries related to all segments including Medicaid, Group, and Consumer
- Identifies, prioritizes, and resolves some issues independently, and escalates more complex questions or issues in accordance with established guidelines
- Complies with contract requirements, business unit rules, and related legal regulations
- Direct Providers to the directory of Specialties and health plans.
Education
Post Graduates Certifications in Artificial Intelligence and Machine Learning: Business Applications -
The University of Texas at Austin - Red McCombs School of Business
Certify UX | UI Designer in Web design and development - UX|UI Design
Texas A&M University At Kingsville
Real Estate Licensing in Real Estate -
The Real Estate School, Inc.
B.S in Healthcare Administrations -
Florida Agricultural and Mechanical University
Skills
- Data Science Innovation
- Data Analysis
- Python Programming
- Data Cleaning
- Attention to Detail
- Data Validation
- Machine Learning
- Project Management
- Customer Service
- Technical understanding
- Relationship Building
- Planning and coordination
- Sales Presentations
- Customer Relations
- Strategic Planning
- Customer Retention
- Customer Technical Support
- Customer Account Management
- Account Servicing
- Business Development
- Product Merchandising
- Database Management
- MS Excel
- Documentation And Reporting
- Team Collaboration and Leadership
Timeline
COVID-19 Data Analyst
FL DEPARTMENT OF HEALTH
09.2020 - 05.2021
Customer Service Representative
Enco Utility Services
05.2019 - 07.2020
Medicaid Healthcare Provider Enrollment Representative
DXC Technology
10.2016 - 06.2018
Analyst Project Manager
Panacea LLC
06.2016 - 07.2021
Post Graduates Certifications in Artificial Intelligence and Machine Learning: Business Applications -
The University of Texas at Austin - Red McCombs School of Business
Certify UX | UI Designer in Web design and development - UX|UI Design
Texas A&M University At Kingsville
Real Estate Licensing in Real Estate -
The Real Estate School, Inc.
B.S in Healthcare Administrations -
Florida Agricultural and Mechanical University