MARDRECUS RANDOLPH
Lawrenceville,GA
Summary
Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with businesses of all levels.
Overview
12
12
years of professional experience
Work History
Key Account Manager
Cintas
Atlanta, GA
11.2022 - Current
- Conducted regular business reviews with clients to discuss performance metrics, address concerns, and identify opportunities for growth
- Negotiated service agreements with new and established account holders & continued growth with existing customers by upselling and cross-selling driving over $67k in sales growing the NE territory by 35%
- Achieved 98% gross over new business sales goals over 3 consecutive quarters in FY23
- Top performing KAM in the NE GA territory 95% business renewal rate in FY23
- Develop and maintain strong relationships with key clients, serving as the main point of contact for all account management matters
- Served as the main contact liaison for Northeast GA territory account managers to rely on concerns and best practices to leadership to ensure flawless execution of all sales goals.
Service Sales Representative
Cintas
Atlanta, GA
12.2016 - 10.2022
- Provided exceptional customer service by addressing client inquiries, resolving issues promptly, and ensuring client satisfaction
- Established and maintained a rapport with customers while servicing on a weekly basis
- Recognized by SE Division for outstanding customer service, contract, and upselling products that benefit customers FY20 & FY21.
Claims Appraiser/ Team Lead
State Farms Operations
Atlanta, GA
11.2012 - 11.2016
- Communicated with policyholders and agents daily to assist with loss intake information
- Trained and developed new team members in the department
- Shared weekly in team meetings on best practices and ways to continuously meet department metrics
- Negotiated settlements with claimants and attorneys through applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverages, liabilities, and damages
- Established and leveraged office best practices to train and develop team of 14 employees.
Education
Associate of Arts Degree in Business Management -
Gwinnett Technical College
Lawrenceville, GA01.2020
Skills
- Strategic Thinking
- Negotiation
- Conflict resolution
- Effective communication and interpersonal skills
- Lead Generation
- Client Needs Assessment
- Customer rapport
- Account development
- Consultative Selling
- Client Relationship Building
Timeline
Key Account Manager
Cintas
11.2022 - Current
Service Sales Representative
Cintas
12.2016 - 10.2022
Claims Appraiser/ Team Lead
State Farms Operations
11.2012 - 11.2016
Associate of Arts Degree in Business Management -
Gwinnett Technical College
Similar Profiles
Jake BradshawJake Bradshaw
Fire Protection Technician at CintasFire Protection Technician at Cintas
Daundre GillyardDaundre Gillyard
Uniform Room Attendant at CintasUniform Room Attendant at Cintas
Joseph RiveraJoseph Rivera
New Business Representative at CintasNew Business Representative at Cintas
Josh FavoriteJosh Favorite
Sales Consultant at CintasSales Consultant at Cintas
Ethan AlvarezEthan Alvarez
Commercial Metal Installation at Mnar Construction LLCCommercial Metal Installation at Mnar Construction LLC