Mardricus Boyd
Fort Worth,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Customer Support Executive
Time Payment Corp
07.2021 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Organized customer information and account data for business planning and customer service purposes.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Maintained financial accounts by processing customer adjustments.
- Managed over 70 calls per day
Accounts Manager and Service Liaison/ Trainer, Account Manager
American Financial
03.2020 - 07.2021
- Handle accounts with speed and accuracy
- Process payments
- Confirm and negotiate payment arrangements
- Meet required performance standards and metrics
- Remain informed of changes in policies and procedures
- Adhere to all state and federal laws regarding accounts
- Service Liaison/ Trainer
- Provide financial assistance for mechanical concerns
- Approve and underwrite loans for vehicle repairs
- Refer clients to approved vendors for mechanical resolutions
- Review accounts for payment assistance
- Communicate effectively with customers, vendors, and associates through Microsoft Outlook and AMS
- Provide input to improve efficiency of processes and procedures and to enhance speed and quality of each process
- Ensure proper documentation has been received and accurately completed and filed
- Process payments and ensure documents has been sent to accounting
- Accurately document each account
- Create on boarding and training developmental programs for new hires
- Mentor and provide real time assistance for each new hire
- Oversee 2 to 4 new hire employees to ensure productive performance
- Work hand and hand with other departments to ensure customer satisfaction is always first
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind
- Scheduled and taught in class and online courses to increase learning opportunities
Personal Loan Specialist
OneMain Financial
08.2018 - 03.2020
- Tasked with calling customers to create applications, underwrite loan quotes, and read/interpret credit bureau reports
- Process and close secured and unsecured loan products, including analyzing and validating data
- Preform routine collateral inspections all secured loans and ensured accurate payoff to appropriate institutions
- Identify and develop creative solutions for borrows financial difficulties to ensure future payments and stability in person and over -the -phone
- Originated 1.8 million new money growth for company in less than 1-year averaging 150k per month
- Collects over 100k in delinquent accounts each month
- Produce and completes on average 50 loans monthly with 25-30 closings
- Received Producer License to sale Credit Life, Disability, and involuntary Unemployment insurance with in first 3 months of working for company
- Market qualifying credit insurance products to each customer to offer complete protection on accounts
- Order titles and record liens for secured loans
- Work with clients who have 1- and 2-month delinquent accounts, requiring increased knowledge of solutions for borrower’s assistance
- Assess and manage financial documents for credit underwriting process and review loan contracts
- Collaborate across credit and operations teams to successfully fund and list approximately 15 loans per month
- Communicate regularly with 3 strategic partners to convert business leads into origination profits
- Manages lead cash drawer, take payments, and balance drawer at end of day
Accounts Sales Supervisor
FSNB
09.2015 - 08.2018
- Responsible for demonstrating required job skills and knowledge
- Perform standard bank teller transactions
- Exhibit effective management and leadership skills by completing all assigned responsibilities with great attendance/punctuality and willingness to work well with others
- Offer constructive suggestions for improvements and generate creative ideas and solutions
- Adhere to all bank policies
- Prospect new accounts/ cross sales/ re-opens
- Create and maintain great relationships with different companies for new account growth
- Knowledge of loan requirements
- Informative of bank policies and procedures
- Bank to bank wires/account transfers/check cashing/basic deposits and withdrawals within signing limit
- Supervised 6 CSRs and monitor all transactions
- Managed wide variety of administrative tasks to resolve customer issues quickly and efficiently
- Assure functionality of branch in event of branch manager being absent
- Provide extraordinary customer service skills with approachable personality
- Resolved problems, improved operations and provided exceptional service
Education
Associate Degree - Business Management
Southwest TN Community College
2017
High School Diploma - undefined
Craigmont High School
2015
Skills
- High-Volume Environments
- Customer Inquiry Management (CIM)
- Client Satisfaction
- Information Updates
- Training and Demonstration Development
- Customer Service and Assistance
- Team Management
- Staff Training
- Knowledge Base
- Effective Customer Communication
Timeline
Customer Support Executive
Time Payment Corp
07.2021 - Current
Accounts Manager and Service Liaison/ Trainer, Account Manager
American Financial
03.2020 - 07.2021
Personal Loan Specialist
OneMain Financial
08.2018 - 03.2020
Accounts Sales Supervisor
FSNB
09.2015 - 08.2018
Associate Degree - Business Management
Southwest TN Community College
High School Diploma - undefined
Craigmont High School
Similar Profiles
Cynthia HarperCynthia Harper
FUNDING SPECIALIST at Time Payment CorpFUNDING SPECIALIST at Time Payment Corp
Roger FloresRoger Flores
Field Service Engineer III/Mechanical Assembler at Cummins-Allison Corp - Crane Payment InnovationsField Service Engineer III/Mechanical Assembler at Cummins-Allison Corp - Crane Payment Innovations
Charly G. Doumat VasquezCharly G. Doumat Vasquez
Data Entry Manager at Mark Time Corp.Data Entry Manager at Mark Time Corp.