Maryanne Luteran
Canton,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Computer Information Support
PriceScan
07.2001 - 11.2004
- Technical support (Internal & External customers)
- Maintained and problem resolution for standard desktop systems
- Updated daily company vendor records and systems for 100 customers.
- Improved system efficiency by implementing new software and hardware solutions.
Administration Associate
Vanguard Group
10.2000 - 04.2001
- Managed and maintained departments filing systems and updated when applicable
- Updated and maintained client 401k’s and IRA’s for Fund Managers
- Developed departmental procedural manual
- Prepared Adhoc projects on request from Management.
- Streamlined administrative processes by implementing efficient organizational systems and reducing paperwork.
Insurance Administrator
Clair Odell Insurance Group
02.1991 - 02.1992
- Prepared and maintained Client insurance binders
- Classified, reconciled, interpret, consolidated, and/or summarized documents and information utilizing standard office equipment
- Maintained files and records of documents processed
- Prepare and compiled reports within prescribed guidelines gathering data from a variety of sources.
- Administered and maintained reports for incidents, claims, litigation and property losses.
- Collaborated with sales team to develop customized insurance solutions for clients, resulting in increased policy sales.
Claims Adjuster
Continental Insurance, Inc.
01.1988 - 02.1989
- Review policy coverage applicable to claims submitted and determine payment structure or potential settlement of claims
- Coordinated and performs investigations, evaluates claims and suits through contact with insureds, claimants, witnesses and experts
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Utilized negotiation skills to develop complex settlement packages
- Identified claims with third party recovery potential and coordinates with subrogation/salvage unit
- Worked with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of more complex claims
- Updated the claims systems & records when applicable.
Food & Beverage System Manager
Mariott International, Inc.
06.1987 - 08.1987
- Managed and Supervised a department of 10 reports (union & non-union)
- Prepared departmental scheduling
- Developed nutritional menus
- Supervised and maintained Inventory control
- Ordering & Price comparison for inventory
- Developed marketing plans.
Education
Computer Information Specialist Certificate Program -
New Horizons Computer Learning Centers
Plymouth Meeting, PA01.2000
Paralegal Certificate Program - Paralegal Studies
Villanova University
Villanova, PA01.1994
B.S., Hotel Restaurant Management -
Marywood College
Scranton, PA01.1987
Some College (No Degree) - Nursing (R.N. Program)
CMC – Medical Center
ScrantonSkills
- Microsoft office applications, including Word, PowerPoint, Excel,
- Server Management
- Capacity Planning
- Incident Management
- Application support
Timeline
Computer Information Support
PriceScan
07.2001 - 11.2004
Administration Associate
Vanguard Group
10.2000 - 04.2001
Insurance Administrator
Clair Odell Insurance Group
02.1991 - 02.1992
Claims Adjuster
Continental Insurance, Inc.
01.1988 - 02.1989
Food & Beverage System Manager
Mariott International, Inc.
06.1987 - 08.1987
Computer Information Specialist Certificate Program -
New Horizons Computer Learning Centers
Paralegal Certificate Program - Paralegal Studies
Villanova University
B.S., Hotel Restaurant Management -
Marywood College
Some College (No Degree) - Nursing (R.N. Program)
CMC – Medical Center
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