Marea Spentzos

▸ Managing a portfolio of $2.87 million in annual recurring revenue across 51 accounts.
▸ Governing customer success responsibilities & operations for 8 different product lines.
▸ Collaborating with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
▸ Assisting customers with onboarding & product setup to foster successful adoption & usage.
▸ Conducting periodic user training sessions to support customer understanding & increase product feature utilization.
▸ Generating reports with CRM databases & communicating results to stakeholders to provide insights into customer success such as analyzing customer data to identify trends & developing strategies to improve customer metrics.
▸ Creating customer support strategies to increase customer retention.
▸ Maintained positive customer relations by addressing problems head-on & implementing successful corrective actions.
▸ Proficiency in CRM Software including Gainsight & Salesforce platforms; as well as, Microsoft Office 365 & Google Workspace.

▸ As a seasoned educator with over two decades of experience, I developed a broad skill set that aligns closely with business operations, leadership, & customer-focused service. My expertise spans project management, data-driven decision-making, & stakeholder engagement.