Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic
Marea Spentzos

Marea Spentzos

Arlington Heights,IL

Summary

Knowledgeable and dedicated SaaS client advocate. Passionate about developing and maintaining relationships with a diverse range of stakeholders. Committed to a proactive approach to driving all aspects of implementation, usage, and retention of all partners. Motivated by providing support that ultimately leads to customer loyalty and positively impacting company success.

Overview

3
3

Years of CSM experience

25
25

Years of Professional Experience

Work History

Partner Success Manager

Discovery Education
02.2022 - Current

▸ Managing a portfolio of $2.87 million in annual recurring revenue across 51 accounts.
▸ Governing customer success responsibilities & operations for 8 different product lines.
▸ Collaborating with cross-functional teams to design and implement innovative solutions tailored to specific customer needs.
▸ Assisting customers with onboarding & product setup to foster successful adoption & usage.
▸ Conducting periodic user training sessions to support customer understanding & increase product feature utilization.
▸ Generating reports with CRM databases & communicating results to stakeholders to provide insights into customer success such as analyzing customer data to identify trends & developing strategies to improve customer metrics.
▸ Creating customer support strategies to increase customer retention.
▸ Maintained positive customer relations by addressing problems head-on & implementing successful corrective actions.
▸ Proficiency in CRM Software including Gainsight & Salesforce platforms; as well as, Microsoft Office 365 & Google Workspace.

Science Educator

Public & Private Schools
06.2000 - 12.2021

▸ As a seasoned educator with over two decades of experience, I developed a broad skill set that aligns closely with business operations, leadership, & customer-focused service. My expertise spans project management, data-driven decision-making, & stakeholder engagement.

Skills

  • Account Management
  • Project manage implementation & usage of products
  • ROI Understanding
  • Key Performance Indicators (KPI)
  • Manually monitor & update key metrics of health
  • Ensure high levels of customer satisfaction
  • Continually educating customers on product features
  • Effective Customer Communication
  • Customer Needs Assessments
  • Proficient in CRM applications [Gainsight, Salesforce]

Accomplishments

President's Club 2022 & 2024

Timeline

Partner Success Manager

Discovery Education
02.2022 - Current

Science Educator

Public & Private Schools
06.2000 - 12.2021
Marea Spentzos