Mareea Fazal
Oswego,IL
Summary
Proficient in enhancing efficiency, optimizing processes, fostering customer relationships, and achieving high-quality results in dynamic environments.
Overview
13
13
years of professional experience
Work History
Operations Support Specialist
Midwest Goods
Bensenville, IL
07.2024 - Current
- Facilitated communication among suppliers, carriers, and internal teams for efficient issue resolution.
- Coordinated purchase orders and verified documentation to support daily operations.
- Resolved customer inquiries and discrepancies while providing timely updates to stakeholders.
- Implemented process improvements that increased efficiency and reduced operational costs.
- Monitored inventory levels to maintain optimal stock and collaborated with teams to prevent shortages.
- Generated operational reports detailing vendor performance and service-level metrics for management.
Receiving Administrator
Midwest Distribution
Bensenville, IL
03.2022 - 07.2024
- Managed incoming goods and materials by overseeing receipt, inspection, and documentation processes.
- Created accurate purchase orders in line with procurement policies and procedures.
- Verified received quantities through item count reconciliation against purchase orders.
- Updated inventory systems with detailed records of received shipments.
- Resolved supplier and carrier issues through effective communication with internal departments.
- Reported discrepancies identified during quality control processes to management swiftly.
- Maintained strict compliance with safety protocols and warehouse regulations.
- Compiled reports detailing receiving activities, vendor performance, and instances of damaged goods.
Account Billing Specialist
Midwest Distribution
Bensenville, IL
01.2022 - 03.2022
- Initiated customer contact and document requests for approval processes.
- Verified compliance, authenticity, and accuracy of documents.
- Maintained organized records while ensuring data security and confidentiality.
- Resolved customer concerns and provided status updates to stakeholders.
Inventory Control Associate
Midwest Goods Inc.
Bensenville, IL
09.2019 - 12.2021
- Maintained accurate records of all incoming/outgoing goods.
- Monitored stock levels, replenished inventory, and prevented stockouts.
- Conducted audits, resolved discrepancies, and improved inventory processes.
- Collaborated with procurement, logistics, and sales to optimize flow of goods.
Store Manager
Dunkin Donuts
Sugar Grove, IL
10.2016 - 04.2019
- Trained, supervised, and evaluated employees while managing store operations.
- Implemented new ordering processes and improved sales strategies.
- Generated repeat business by delivering outstanding customer service.
- Monitored profit and loss performance, budgets, and staff scheduling.
Cash Office Associate
Walmart
Aurora, IL
02.2016 - 10.2016
- Balanced registers, prepared deposits, and tracked discrepancies.
- Processed daily receipts, monitored register activity, and maintained records.
Assistant Manager
Dunkin Donuts
Montgomery, IL
11.2012 - 12.2015
- Delivered excellent customer service and resolved complaints.
- Directed staff in sales, inventory, and cash handling procedures.
- Ensured food safety compliance and trained staff in customer care.
Cashier
Target
Oswego, IL
09.2014 - 12.2014
- Assisted customers, answered inquiries, and managed sales transactions.
- Arranged merchandise displays and maintained store appearance.
Education
Medical Esthetician - Medical Assisting
G Skin & Beauty Institute
Schaumburg, IL01.2021
High School Diploma - undefined
Oswego East High School
Oswego, IL01.2013
Skills
- Customer success strategies
- Sales transactions management
- Leadership development
- Purchasing oversight
- Workforce scheduling
- Operational compliance
- Effective communication and conflict resolution
- Proficient in MS Office
Languages
Urdu
Native or Bilingual
Timeline
Operations Support Specialist
Midwest Goods
07.2024 - Current
Receiving Administrator
Midwest Distribution
03.2022 - 07.2024
Account Billing Specialist
Midwest Distribution
01.2022 - 03.2022
Inventory Control Associate
Midwest Goods Inc.
09.2019 - 12.2021
Store Manager
Dunkin Donuts
10.2016 - 04.2019
Cash Office Associate
Walmart
02.2016 - 10.2016
Cashier
Target
09.2014 - 12.2014
Assistant Manager
Dunkin Donuts
11.2012 - 12.2015
Medical Esthetician - Medical Assisting
G Skin & Beauty Institute
High School Diploma - undefined
Oswego East High School