Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Teacher
Mareece Mitchell

Mareece Mitchell

Crisis intervention Specialist
Norristown,PA

Summary

Dynamic specialist focused on providing vital support to all clientele. Equipped to manage excellent multitasking, organizational and conflict resolutional expertise. Energetically motivated to assist all in crisis. Dedicated customer service professional offering 15+ years of adroitness, with practical interactive skills to deliver premium customer service to clients.

Overview

21
21
years of professional experience

Work History

Crisis Intervention Specialist

Huckleberry House, Inc
09.2022 - 04.2024
  • Provided emotional support to clients, enabling them to better cope with challenging situations. Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
  • Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
  • Assisted in the development of organizational policies and procedures related to crisis intervention services, contributing to high-quality care provision standards.
  • Facilitated group therapy sessions that provided a supportive environment for individuals experiencing crisis situations.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures. Documented risk to each client and context of concerns.
  • Conversed with individuals in crisis which called or texted hotline for assistance Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.

Assistant Store Manager

Dollar General
01.2019 - 09.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Customer Service Representative

Express Scripts
10.2007 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues..
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and backed up other customer service managers.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Assistant Manager

Shell Gas Station
06.2003 - 11.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Collaborated with the management team to develop strategic plans for business growth in productivity and daily procedures.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Drama And Dance Teacher Education

Columbus State Community College
Columbus, OH

High School Diploma -

Brookhaven High School
Columbus, OH

Police Science / Liberal Arts

Ohio State University
Columbus, OH

Skills

  • Risk evaluation
  • Mental health knowledge
  • Professional boundaries
  • Verbal De-escalation
  • Behavioral Management
  • Multicultural Sensitivity
  • Suicide Prevention
  • Interpersonal Relationships
  • Psychological First Aid
  • Child and adolescent development
  • Documentation skills
  • Youth engagement
  • Crisis handling
  • Mental Health Assessment
  • Inbound Call Management
  • Grief counseling
  • Clinical Documentation
  • CPR/AED
  • Case Management
  • Family Counseling
  • Behavioral Disorders
  • Peer Counseling
  • Treatment Planning
  • Trauma Informed Care Framework
  • Child Protection
  • Crime Prevention
  • Behavioral Health
  • Elderly Care
  • Legal Compliance
  • Crisis Assessment
  • Client Confidentiality

Accomplishments

Certified Dance instructor and Choreographer 15+ years

Timeline

Crisis Intervention Specialist

Huckleberry House, Inc
09.2022 - 04.2024

Assistant Store Manager

Dollar General
01.2019 - 09.2022

Customer Service Representative

Express Scripts
10.2007 - 12.2018

Assistant Manager

Shell Gas Station
06.2003 - 11.2007

Drama And Dance Teacher Education

Columbus State Community College

High School Diploma -

Brookhaven High School

Police Science / Liberal Arts

Ohio State University

Similar Profiles

CREATE PROFILE
Mareece Mitchell Crisis intervention Specialist