Lindsey McCloud
Davidson,NC
Summary
Dynamic professional with a proven track record at Amazon, excelling in quality assurance and team training. A self-motivated problem-solver, I consistently drove production numbers and coached new hires to success. My strategic decision-making and effective communication skills fostered strong relationships, leading to significant sales improvements in previous roles.
Overview
8
8
years of professional experience
Work History
PACKER/REBINNER/INDUCTOR/LEARNING TRAINER/PICKER. AFE1
AMAZON CLT5/CLT4
Concord
10.2019 - Current
- Focused on quality and attention to detail
- A team player, committed to Amazon and providing the best product to our customers
- I started working for Amazon at CLT5 in Concord at a sort center
- At CLT5 I was trained in problem solve,‘smalls’ department, flow scanning and general pallet building
- Improved rph on front half after training team members to induct and rebin consistently
- I was given a shout out at a Gemba meeting for my efforts by the sort process assistant
- Generate good production numbers on a daily basis for the team with a focus on quality
- In the top 10% for production regularly
- Coach new hires and cross trains at a consistently high level in pack
- Trainees have thanked me afterwards for helping them achieve a spot on the performers board and helping them feel confident in their role
- Eagerness to learn new things and grow my knowledge allows me to bring a positivity to all my roles
AREA MANAGER
BELL NURSERY
01.2018 - 01.2019
- Managed 5 teams at 5 Home Depot stores for a new plant vendor
- Increased sales at the S
- Blvd store by reorganizing/tidying the placement of products to the point where I would personally transport items from other stores to keep inventory available
- Customers commented/reacted positively to the changes, as seen in the bottom line
- Oversaw a small team of 1 or 2 employees at each store who were responsible for organizing the live goods
- Trained all the new merchandisers to the standard expected
- Generated positive sales results at all 5 stores
- Responsible if an employee didn’t show for work for putting the order out the same day as delivery because the product was live goods
MULTI STORE LEAD MERCHANDISER
METROLINA GREENHOUSE(PPS)
01.2018 - 09.2018
- Responsible to go between 5 Home Depot stores in a newly formed floater position to use my skills and experience to correct issues and strengthen sales
- Reorganized 2 stores that were under performing
- As a result of my efforts over 2 months the stores increased sales
- One of the stores improved to number two in sales for Metrolina Charlotte region
- The sales at the second store moved up on average over 100% weekly
- Ensured that we maintained a meaningful presence in the store, I built a pallet run in the store that went to number two, so that our product was able to successfully compete with other vendors, which resulted in increased sales
- Effective placement of product at all five stores to drive positive sales results
LEAD MERCHANDISER
Metrolina Greenhouse (PPS)
01.2018 - 09.2018
- Responsible for the presentation and product placement at 4 Home Depot stores
- Cultivated strong working relationships with store managers, gained their respect for the strong work ethic and superb customer service that supported the Home Depot brand
- Built strong relationships with customers that often returned asking for advice for their garden
- In one instance I helped a customer several times that returned to thank me for the 'Yard of the Month' award that he received
- I was mentioned a couple of times on Home Depot customer satisfaction surveys for my outstanding service
LEAD MERCHANDISER
BAUCOMS NURSERY
Cornelius, USA
01.2017 - 01.2018
- Oversaw the Cornelius, NC Home Depot store
- As this was the flagship store for Home Depot, I had to prepare special displays for executive walks
- I took charge of a $4000 sale that the Pro desk made when no one knew how to deliver on the commitment
- The customer returned several weeks after the purchase and required specialized assistance as a number of the products were no longer available in the quantity that they had requested
- I organized my day to walk with the customer and provide suggestions of substitutions utilizing the product that was currently available
- I was regularly sent to support two other stores
- In charge of training new merchandisers
- Examples of customer service include, special ordering a larger size product that the customer requested and having it delivered to the store for them
- Personally transporting product from one store to another to fulfill a larger order for a customer on time
Education
Bachelor of Art -
Duncan of Jordanstone College of Art
Dundee, ScotlandSkills
- Focus on customer quality
- Effective communication with all levels of staff
- Team player and independent worker
- Self-motivated problem-solver
- Strategic decision maker
Timeline
PACKER/REBINNER/INDUCTOR/LEARNING TRAINER/PICKER. AFE1
AMAZON CLT5/CLT4
10.2019 - Current
AREA MANAGER
BELL NURSERY
01.2018 - 01.2019
MULTI STORE LEAD MERCHANDISER
METROLINA GREENHOUSE(PPS)
01.2018 - 09.2018
LEAD MERCHANDISER
Metrolina Greenhouse (PPS)
01.2018 - 09.2018
LEAD MERCHANDISER
BAUCOMS NURSERY
01.2017 - 01.2018
Bachelor of Art -
Duncan of Jordanstone College of Art
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