Marely Hernandez
Chicago,IL
Summary
Friendly and customer service-oriented Waitress with 4 years’ firsthand
experience in food service and hospitality industry. Highly skilled in
guest interaction, menu and food presentation and mixing and serving of
beverages as per request. Proven record of enhancing customer
satisfaction and overall patrons ratio by demonstration of high quality
hospitality etiquette. Bilingual: English and Spanish.
Overview
14
14
years of professional experience
Work History
Waitress
De Mucho Gusto Taqueria
Chicago, IL
06.2015 - Current
Mexican Restaurant
Waitress
Central Starlite
Chicago, IL
02.2011 - 01.2014
American/Mexican Food Restaurant
Education
High School Diploma - undefined
Dr. Pedro Albizu Campos
2017
Skills
- Over 4 years’ solid experience as a waitress and server assistant
- Highly skilled in serving food and beverages to guests and patrons
- Well-versed in presenting bill and accepting payment
- Adept at maintaining inventory of beverages and wine glassware
- Bilingual: English and Spanish
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Service Orientation- Actively looking for ways to help people
- Social Perceptiveness - Being aware of others reactions and understanding why they react as they do
-
Speaking - Talking to others to convey information effectively
Coordination - Adjusting actions in relation to others actions
Accomplishments
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
Cleaned and organized eating, service and kitchen areas.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
Executed daily production lists and goals.
Greeted each customer with friendly eye contact.
Spoke with patrons to ensure satisfaction with food and service.
Timeline
Waitress
De Mucho Gusto Taqueria
06.2015 - Current
Waitress
Central Starlite
02.2011 - 01.2014
High School Diploma - undefined
Dr. Pedro Albizu Campos
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