Marely Irias
Customer Service Representive
Bloomfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Bloomfield, NJ
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Dental Assistant
Pro Smile Dentistry
Irvington, NJ
06.2023 - 08.2024
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Dental Assistant
The Smile Express
Bloomfield, NJ
2023.01 - 2024.05
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Ensured optimal oral health for pediatric patients with thorough teeth cleaning and fluoride treatments.
- Prepared treatment rooms efficiently before each procedure, setting up instruments and equipment as needed.
- Continuously updated knowledge of pediatric dentistry best practices through ongoing professional development opportunities.
Customer Service Representative
Sutherland Global Services
Malaga, NJ
01.2022 - 08.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handle large amounts of incoming phone calls .
- Identify and evaluate customers’ requirements to gain satisfaction.
- Prepare exactness, valid and conclude facts by using the right procedure/tools.
- Administer customer complaints, supply with appropriate solutions.
- Answered, and kept records of customer interactions and constructed inbound phone calls, processed customer accounts and sent documents.
Advance Dental Care
Mahwah, NJ
12.2019 - 06.2020
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Dental Assistant / Patient Care Coordinator
Edgewater Pediatric Dentistry
Edgewater, NJ
07.2019 - 11.2019
- Wrote notes on each procedure to confirm with the Dentist's record, take patients dental exams, notes to detect cavities surfaces
- Responsible for dental x-rays
- Responsible for setting up sedation to relax patients, nitrous oxide.
Dental Assistant / Patient Care Coordinator
Caring Dentistry For Children
Parsippany, NJ
09.2018 - 12.2018
- Responsible for organizing charts, and helping at the front desk
- Handling furthecalr appointments for patients, and more
- Assisted in different areas in the office
- Responsible for the application of topical fluoride
- Responsible for flossing patients teeth after cleaning.
Dental Assistant / Patient Care Coordinator
Shyong Dental Group
Closter, NJ
09.2017 - 05.2018
- Prepared patients pre- and post-dental procedures through consultation
- Assembled dental equipment based on procedure specifications
- Wrote notes on each procedure to confirm with the Dentist's record
- Obtained extensive dental knowledge
- Made preliminary impressions and occlusal registrations for mounting study casts, and mastered pouring, trimming, and polishing study casts
- Took impressions for temporary crowns and dentures
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Dental Assistant / Patient Care Coordinator
Dr. Gregory S. Freed DDS
Secaucus, NJ
10.2016 - 06.2017
- Prepare patients daily to undergo dental procedures, and assist dentist with sterilizing or disinfect instruments, set up instrument trays, and preparing materials
- Expose intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
- Take and record patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy
- Provide postoperative instructions prescribed by dentist and instruct patients in oral hygiene and plaque control programs with a friendly and engaging demeanor
- Monitor dental supplies and equipment inventory and make orders,
- Made preliminary impressions and occlusal registrations for mounting study casts, and mastered pouring, trimming, and polishing study casts.
Dental Assistant / Patient Care Coordinator
David W. Chetkin
Clifton, NJ
04.2016 - 10.2016
- Greet and seat patient
- Maintain a clean, sterile and positive environment optimizing patient comfort and safety
- Expose and process dental x-rays; maintain patient record and lab equipment; sterilize instruments
- Assist office manager with patient scheduling.
Education
Certificate of Dental Assisting ClinicalCompetenciesExternshipFour-handed Dentistry, Radiology, (Certified -
Fortis Institute
Skills
- Customer Relations
- Freight Operations
- Credit Card Payment Processing
- Order Fulfillment
- Written and verbal communications
- Customer Service
- Time Management
- Sales Skills
- Stocking and Replenishing
- Microsoft Excel
- Administrative Support
- Records Preparation
- Call center experience
- Complaint resolution
- Follow-up skills
- Documentation
- Ticket support system management
- Ticket management
- Technical documents comprehension
- Operating systems
Certification
X-ray license Certified.
- Licensed Life and Health Insurance
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Maximus
11.2023 - Current
Dental Assistant
Pro Smile Dentistry
06.2023 - 08.2024
Dental Assistant
The Smile Express
2023.01 - 2024.05
Customer Service Representative
Sutherland Global Services
01.2022 - 08.2022
Advance Dental Care
12.2019 - 06.2020
Dental Assistant / Patient Care Coordinator
Edgewater Pediatric Dentistry
07.2019 - 11.2019
Dental Assistant / Patient Care Coordinator
Caring Dentistry For Children
09.2018 - 12.2018
Dental Assistant / Patient Care Coordinator
Shyong Dental Group
09.2017 - 05.2018
Dental Assistant / Patient Care Coordinator
Dr. Gregory S. Freed DDS
10.2016 - 06.2017
Dental Assistant / Patient Care Coordinator
David W. Chetkin
04.2016 - 10.2016
Certificate of Dental Assisting ClinicalCompetenciesExternshipFour-handed Dentistry, Radiology, (Certified -
Fortis Institute
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