Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Marelyn Escalera

Southwick,MA

Summary

Dynamic Aftermarket Sales Professional with a proven track record, excelling in parts identification and customer service. Consistently exceeded sales targets by building strong client relationships and leveraging product knowledge. Passionate about improving customer satisfaction and driving sales growth through effective inventory management and strategic solutions.

Overview

2026
2026
years of professional experience

Work History

Aftermarket Sales Professional

Allegiance Trucks
10.2023 - Current
  • Coordinated with the service department to ensure the availability of necessary parts for repair.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Exceeded monthly sales targets and quotas consistently.
  • Managed a large client base, consistently exceeding sales targets, and contributing to overall team success.
  • Monitored competitor activities to maintain a competitive advantage.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Improved customer retention rates by addressing concerns proactively, and providing exceptional service throughout the sales process.
  • Generated advertising brochures and flyers for vendor use.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removed damaged parts, and replaced them with new ones.
  • Assisted customers with updates on back-ordered parts.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
  • Utilized computer system to check part numbers, prices, availability and special order items.
  • Answered incoming phone calls from customers seeking assistance or information about products or services offered.

Parts Sales Associate

ATG Freightliner
12.2021 - 10.2023
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Create quotes for service and other repair shops and follow up to complete sale.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Received, examined and reshelved returned parts.
  • Kept track of back orders .
  • Call customers to keep them updated on order status.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Operated point of sales and parts lookup computer systems.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Strengthened customer retention by offering discount options.
  • Participated in physical inventory counts to keep information accurate and current.
  • Inspected incoming materials for damage.
  • Ensured accuracy in order processing and invoicing procedures.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Collaborated with other departments to ensure timely deliveries.
  • Coordinated delivery schedules for incoming orders.
  • Provided technical advice on the selection of replacement parts.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Coordinated with service department to ensure availability of necessary parts for repairs.

Parts Specialist

Tyler Equipment Corp
11.2020 - 12.2021
  • Answered inquiries, resolved problems, and finalized parts sales at the counter and by telephone.
  • Advise which parts customers will need in order to complete the service job.
  • Process returns and warranty parts.
  • Open parts sale tickets, and invoice tickets.
  • Reviewed catalogs and computer databases to search for and locate correct parts for customer vehicles according to make, model, and year.
  • Supported the service department by expertly pulling parts and updating records.
  • Keep track of Back Order parts.
  • Adjust inventory as needed.
  • Call customers when the parts arrive.
  • Answer incoming calls, and assist customers over the phone.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Keep work areas clean and safe.
  • Pick and pack parts for shipping using UPS.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management, and order calls.

Site Surveyor

Vivint Solar
02.2019 - 09.2020
  • Conducted surveys to design, research and analyze mapping systems.
  • Call customer to verify appointment.
  • Safely operate company vehicle.
  • Maintain inventory for data communication parts and all safety equipment.
  • Set up ladders in a safe location with safety cones.
  • Install safety hook on roof for harness/safety fall protection.
  • Install solar panels.
  • Communicate any corrections or issues through email.
  • Draw roof section with measurements and obstructions.
  • Inspect attics and roof sections for any damages such as broken rafter, leaks etc.
  • Keep customer happy at all times.
  • Trouble shoot data communications.

Parts Department Associate/Dispatcher

United Industrial Service
11.2015 - 02.2018
  • Use mechanical drawing to pick parts needed for service and sales on all fork lift and aerial lift. ( TCM, Clark , Lindey, Bobcat, Skyjack, Toyota, Nissan and more)
  • Accurately price parts and accessories using the proper pricing source.
  • Create quotes for customers and follow up to complete sale.
  • Receive incoming calls and assist customers over the phone.
  • Open purchase orders and invoice sales Place orders and update Backorder report.
  • Keep track of first day orders, second day orders, ground orders and back order.
  • Replenish in house and on the road inventory on a daily basis.
  • Place orders for stock and customers.
  • Report to Service Manager.
  • Write services needed or completed on equipment service tickets after job is completed.
  • Dispatch technicians and schedule new jobs or emergency calls for immediate service around a busy schedule.
  • Use electrical pallet jacks or forklift to unload trailers.
  • Inspect all incoming stock for any manufacturing problems.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Researched inventory-related discrepancies and made appropriate adjustments in system.
  • Reviewed shipping and received documents for accuracy.
  • Operated forklift and pallet jack to transport heavy loads.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Produced time and cost estimates for change orders.

Technician

Porter and Chester Institute
10.2013 - 10.2014
  • Diagnosed vehicles and fix any issues safely and efficiently.
  • Perform preventive maintenance on all customer vehicles when necessary.
  • Change brake if necessary.
  • Rotate, balance and change tires.
  • Wheel alignment if necessary.
  • Replace all belts, pulleys and tensioner.
  • Inspect electrical systems.
  • Inspect chassis and suspension for worn or broken parts and replace with new parts.

Parts Counter Sales Person

Advance Auto Parts
  • Use mechanical drawing to pick parts needed for repairs and sales.
  • Inventory management.
  • Shipping and receiving.
  • Assist customers with finding the correct parts using a mechanical drawing.
  • Pull parts for sale.
  • Money management.
  • Receive parts from vendors for inventory.
  • Ship damaged parts back to warehouse.
  • Deliver parts using company vehicle.
  • Process returns for customers.

Education

school - Automotive Technology

Porter And Chester Institute - Chicopee
Chicopee, MA
2014

Energy Efficiency

N.E.F.W
2010

Energy Efficiency

Holyoke Community College
Holyoke, MA
01.2009

Skills

  • Parts identification
  • Customer service
  • Inventory management
  • Sales forecasting
  • Technical support
  • Relationship building
  • Parts ordering
  • Product knowledge
  • Stock management
  • Logistics planning
  • Reviewing deliveries
  • Goal setting
  • Estimating
  • Task prioritization
  • Reliability
  • Improving customer satisfaction
  • Time management
  • Team collaboration

Skills

  • Verbal and written communication

Timeline

Aftermarket Sales Professional

Allegiance Trucks
10.2023 - Current

Parts Sales Associate

ATG Freightliner
12.2021 - 10.2023

Parts Specialist

Tyler Equipment Corp
11.2020 - 12.2021

Site Surveyor

Vivint Solar
02.2019 - 09.2020

Parts Department Associate/Dispatcher

United Industrial Service
11.2015 - 02.2018

Technician

Porter and Chester Institute
10.2013 - 10.2014

Parts Counter Sales Person

Advance Auto Parts

school - Automotive Technology

Porter And Chester Institute - Chicopee

Energy Efficiency

N.E.F.W

Energy Efficiency

Holyoke Community College

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