Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Hi, I’m

Marelyn Romero

Addison,Texas
Marelyn Romero

Summary

A true people person who enjoys resolving issues and always understands the importance of corporate branding and customer satisfaction to achieve success. Authorized to work in the US for any employer. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
years of professional experience

Work History

Hudson Group Inc.
Dallas, TX

Assistant General Manager of Operations
06.2022 - Current

Job overview

  • Dallas fort worth international AIRPORT Manager
  • Managed a team of 40+ employees to ensure the smooth operation of all food and beverage outlets on campus, including but not limited to: ordering, inventory control, scheduling, interviewing, training new hires, etc
  • Oversaw daily operations at each outlet (e.g., staffing levels, menu development/changes)
  • Comply with all health and safety regulations
  • Developed and implemented marketing plans for each outlet based on current trends in the industry as well as data collected from sales reports and customer feedback surveys
  • Maximizes sales and profits by meeting and exceeding sales budgets while minimizing shrink
  • Protects company assets by ensuring that all policies and procedures are consistently enforced and adhered to by staff and suppliers
  • Minimizes inventory shrink through regular physical inspections; Monitors high-risk areas for internal/external shrinkage, and by taking necessary steps for remediation
  • Ensures compliance of brand promotional programs and works closely with Brand Corporate Marketing department in development of new opportunities
  • Works closely with Merchandising department and Regional Director in implementing brand initiatives and maintaining brand merchandising standards and vendor relationships and contracts
  • Works closely with the General Manager to ensure monthly compliance of brand standards and assists in the completion of the monthly diagnostic report, including submitting pictures, data, and other information that may be required
  • Delivers/receives information to/from corporate office/staff
  • Monitors suppliers’ activities
  • Problem-solves and ensures overall customer service for the operation
  • Assumes the role and responsibilities of the General Manager in his or her absence
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Helped team develop specialized projects, events and promotions.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.

American Airlines
Dallas, Texas

Manager of Operations F&B
02.2021 - 02.2022

Job overview

  • Ensures all food and beverage, menus, equipment and spaces are set to established standards
  • Provides comprehensive floor presence, monitors day-to-day activities, productivity and assigns work responsibility to associates
  • Monitors and coordinates associate shift schedules and breaks for hourly associates to ensure the lounge is staffed correctly
  • Maintains and enforces service and guest experience standards
  • Conducts inventory, orders liquor, beer, wine, and food and receives all purchases
  • Monitors quality and consistency of products and displays
  • Follows all customer payment, food safety, loss prevention, and Human Resources policies and procedures
  • Ensures that associates are in correct uniform and following health regulations and all other HMSHost and airline service standards
  • Assesses and coordinates on-the-job training for associates
  • Acted as a team leader by coaching and developing the customer service technicians
  • Occasionally assists other team members wherever necessary during peak business times and while covering breaks
  • Maintains good working relationships
  • Provides input for hiring, firing, advancement, promotion or any other status change of associates
  • Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Tracked and replenished inventory to maintain par levels.

Uplift Education
DALLAS, Texas

Substitute Teacher
01.2019 - 01.2020

Job overview

  • Worked as a long-term substitute North Hills Prep Uplift Education K-5th grade
  • Long Term substitute Teacher for White Rock hills Prep K-5th grade
  • Evaluated student progress and prepared tests and quizzes to determine comprehension
  • Encouraged student participation and provided individual instruction as necessary
  • Ensured that students were welcomed into a supportive learning environment
  • Responded to inquiries from students and parents in a respectful manner
  • Worked with high school principal to develop long-term learning plans
  • Updated any existing lesson plans according to district guidelines
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence
  • Helped students develop life-long learning skills and good study habits
  • Worked with principal's office on disciplinary and safety issues
  • Administered standardized assessments with strict requirements and documented information in permanent records
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
  • Provided instruction for students in core subject areas
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Administered and graded tests and quizzes and reported performance to primary teacher
  • Maintained day-to-day classroom management and discipline to promote learning initiatives
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
  • Organized lesson plans using teaching software for long-term interim assignments
  • Supervised lunchroom and recess activities
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Engaged students in discussions to promote interest and drive learning.
  • Created classroom environment conducive to learning and appropriate to student maturity and interests.
  • Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Prepared, administered and graded tests and assignments to evaluate student progress.
  • Followed established lesson plans to continue learning trajectory.
  • Took attendance and maintained attendance records during period as substitute.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Left notes for head teacher about notable students, events and problems.
  • Answered student questions about course concepts.
  • Operated computers or audio-visual aids to supplement class presentations.
  • Attended training and workshops to improve teaching skills.
  • Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
  • Graded student assignments and exams and discussed results.

Nordstrom
Dallas, TX

Assistant General Manager
02.2018 - 01.2019

Job overview

  • Explain merchandise and explain use, operation and care of merchandise to customers
  • Answer questions regarding the store and it’s merchandise
  • Take credit card payments
  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Demonstrate expertise in all technologies used in the store environment
  • Inspire trust, teamwork and positive team relationships
  • Defuse customer situations and provide resolution in a timely and effective manner
  • Ensure the security and privacy of customer information through education, compliance and resolution of issue
  • Process returns and refunds
  • Confer with customers by telephone or in person to provide information about product or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Gift wrapping customer orders
  • Counts money and close all registers at the end of the shift and calculate daily transactions
  • Educated customers about billing, payment processing and support policies and procedures
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Surpassed sales goals through implementation of effective marketing strategies
  • Created and maintained detailed database to develop promotional sales
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Recommended products to customers, thoroughly explaining details.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Helped team develop specialized projects, events and promotions.
  • Met business targets with streamlined operations strategies.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Forecasted customer demand to set prices or credit terms for goods or services.

A1 Locksmith Service
Los Angeles, CA

Locksmith Technician & Supervisor Jose
12.2013 - 09.2017

Job overview

  • Answered phone calls, scheduled and attended service calls
  • Able to use computer key programmers to connect key fobs
  • Taking customers payment in store and over the phone
  • Keep inventory records and order supplies from key suppliers
  • Key cutting
  • Made keys for residential and automobile with transponder chips
  • Automotive key programming
  • Contacting Locksmith suppliers
  • Organize inventory
  • Provided customers with emergency and non-emergency lock picking services including replaced lock combinations and keys
  • Provided roadside assistance to customer in emergency situation in a timely and professional manner
  • Communicate with clients to solve security problems in scheduled and emergency situations
  • Performed emergency lock out services for both residential and commercial customers
  • Provided excellent customer service to various customers by unlocking vehicles, residences and businesses and performed multiple roadside services
  • Provided outstanding customer service and maintain positive relationship with all customers by de- escalating complaints when they arise.
  • Completed new installations of components such as locks, handles and closers.
  • Operated tools and devices to open locks when no key was available.
  • Cut new keys and duplicated existing ones by using key cutting machines.
  • Repaired or installed hardware such as panic buttons and chains.
  • Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
  • Moved picklocks in cylinders to open door locks without keys.
  • Inserted new or repaired tumblers into locks to change combinations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

California State University

CERTIFICATION - Business Digital Literacy from Liberal Arts and Science
01.2018

LONG BEACH CITY COLLEGE

from Liberal Arts and Sciences
01.2016

John C. Fremont Senior High School

High School Diploma
01.2013

Skills

  • Organizational abilities
  • Adaptable
  • Safety awareness
  • Good communication skills
  • Administrative support
  • Employee Supervision
  • Compliance Monitoring
  • Purchasing and Planning
  • Business Development
  • Operational Planning
  • New Employee Hiring
  • Process Improvement
  • Customer Engagement
  • Project Management
  • Service Delivery Management
  • Training and Mentoring
  • Logistics Planning
  • Operations Management
  • Performance Tracking
  • Policy Enforcement
  • Team Building

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Urdu
Limited
French
Limited

Affiliations

  • Won Best Customer Service award from Dallas Forth worth international Airport concession -December 2022
  • Won CRU Food & Wine Bar of the year for Decanted B28 - October 2022
  • Won White Globe award for cleanliness and customer service for Decanted Wine Bar Terminal B28 and Plum Market Terminal B5 - May 2023

Timeline

Assistant General Manager of Operations

Hudson Group Inc.
06.2022 - Current

Manager of Operations F&B

American Airlines
02.2021 - 02.2022

Substitute Teacher

Uplift Education
01.2019 - 01.2020

Assistant General Manager

Nordstrom
02.2018 - 01.2019

Locksmith Technician & Supervisor Jose

A1 Locksmith Service
12.2013 - 09.2017

California State University

CERTIFICATION - Business Digital Literacy from Liberal Arts and Science

LONG BEACH CITY COLLEGE

from Liberal Arts and Sciences

John C. Fremont Senior High School

High School Diploma

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Marelyn Romero