Marelyn Hivana Arzu S
Wilton Manors,Estado De Florida
Summary
Nothing negative that could interfere with my job opportunities
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Waitress
Casa Honduras Restaurant
New Orleans, LA
11.2015 - 12.2016
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Collaborated closely with other team members to provide seamless service during busy shifts.
- Maximized table turnover rate with timely seating of new customers and effective coordination with the kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, ensuring a comfortable atmosphere for all patrons.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
Assistant Kitchen Staff Member
La Granja Restaurant
Fort Lauderdale, FL
01.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Enhanced teamwork among kitchen staff through effective communication and collaboration during busy service periods.
- Safeguarded against cross-contamination by diligently cleaning cutting boards, utensils, and work surfaces between tasks.
- Promoted a positive work environment by fostering team collaboration, contributing ideas, and taking the initiative in completing tasks.
- Maintained optimal levels of hygiene within the kitchen area through thorough cleaning routines and adherence to safety protocols.
- Maintained high standards of cleanliness and sanitation, contributing to an excellent health inspection record.
- Ensured consistent food quality by following standardized recipes and closely monitoring preparation methods.
- Improved kitchen efficiency by assisting with food preparation and maintaining a clean workspace.
- Assisted in inventory management, helping to control costs and maintain adequate supplies for daily operations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Plated and presented food following chef requirements.
- Followed recipes and chef instructions to prepare food correctly.
- Monitored food temperatures and quality throughout shifts.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Machinery Operator Assistant
Existusa
Fort Lauderdale, FL
08.2019 - 12.2021
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Reduced downtime by promptly troubleshooting and resolving machinery issues.
- Demonstrated excellent communication skills while coordinating with team members on project status updates, changeovers, equipment adjustments, resulting in smoother workflows.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Kept detailed production records and identified hold-ups.
Manual Tester
The Shade Store
Pompano Beach, FL
01.2022 - Current
- Improved software quality by meticulously executing manual test cases and identifying defects.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout the development lifecycle.
- Enhanced product performance by conducting thorough regression testing on each release.
- Streamlined communication between QA and development teams, implementing a standardized bug reporting process that expedited issue resolution.
- Ensured seamless user experience by validating application functionality across multiple platforms and devices.
- Supported developers in debugging efforts, providing clear reproduction steps and logs for identified defects.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Collaborated with Type team for testing and release management to achieve high-quality production of Product or Service.
- Increased overall reliability of the product through diligent smoke testing during every build cycle.
- Boosted efficiency of the testing process by organizing test cases in a prioritized, easy-to-follow manner.
- Promoted knowledge sharing among team members, conducting training sessions on new tools and techniques for manual testing.
- Developed and implemented tests to assess product quality of Type.
- Debugged Type problems and identified corrective actions such as Type.
- Utilized quality control software to track and analyze product data.
- Trained other workers in inspection and testing procedures.
- Followed standard operating procedures for inspections and tests.
- Assisted in developing inspection and testing protocols.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing equipment.
Education
Bachelors Degree In Business Administration - Student College
CESTEH
HONDURAS CA11.1999
Skills
- Test case design
- End-to-End Testing
- Good Manufacturing Practices
Certification
College certificate
dance and listen to music.
Dance punta folclore
Music : Salsa Bachata and Romantic
Languages
Spanish
Full Professional
Timeline
Manual Tester
The Shade Store
01.2022 - Current
Machinery Operator Assistant
Existusa
08.2019 - 12.2021
Assistant Kitchen Staff Member
La Granja Restaurant
01.2017 - 06.2019
Restaurant Waitress
Casa Honduras Restaurant
11.2015 - 12.2016
Bachelors Degree In Business Administration - Student College
CESTEH