Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marelys Sigas Rodriguez

Tampa,FL

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Leader position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Leader

Amscot Financial
Tampa, FL
07.2018 - 08.2019

Efficiently handle customer issues to ensure fast and successful resolution.
Handled all store shift planning to ensure there is always enough staff. Maintain friendly and professional customer contact. Track building parcels for loss prevention and safety Provide superior customer service to differentiate and promote your corporate brand.
Opening and closing store, including counting cash, opening and closing cash register and hiring staff
Task. Maintained confidentiality of company information. Earned trust of others through open, honest communication and reliable follow-through. Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. Generated reports detailing findings and recommendations.

Assistant Store Manager

Payless ShoeSource Inc.
Tampa, FL
08.2016 - 07.2018

Efficiently addressed customer issues to ensure quick and successful resolution. Processed credit and debit card payments and returned the proper change for cash purchases. Handled all scheduling for store shifts to ensure proper staffing at all times. Maintained friendly and professional customer interactions. Kept an eye on building premises for loss prevention and security purposes. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Economic Support Specialist

INEL
La Havana, La Havana
08.2005 - 05.2015

INEL

Led the effort to expand and renovate the company performance. Compiled weekly monetary reports and records for store managers. Guaranteed positive customer experiences and resolved all customer complaints. Kept abreast of rapidly evolving technology. Resolved product issues and shared benefits of new technology. Worked under strict deadlines and responded to service requests and emergency call-outs

Education

Bachelor of Science - Psychology

Ana G. Mendez University, Tampa Bays Campus
Tampa, FL
06.2020

Associate of Science - IT Specialist

Martires De Giron
La Havana, Cuba
05.2005

Skills

  • Behavior Redirection
  • Customer Rapport
  • Learning Styles
  • Customer Retention
  • Stock Organization
  • Communications Strategies
  • Filing Systems
  • Maintaining Clean Work Areas
  • Professional Relationships
  • Customer Interaction
  • Organizational Systems
  • Motivational Leadership

Certification

  • Certified HIPAA TRaining, DCF Education & training
  • Constancy
    Course-Workshop online
    "Relaxation techniques, art therapy and gymnastics in children", INEBAS
  • Constancy
    Course-Workshop online
    "Strategies for working with students with ADD and ADHD", INEBAS
  • Constancy
    Course-Workshop online
    "Interpretation and application of the Child Thematic Apperception Test CAT-A", INEBAS

Languages

English
Professional Working
Spanish
Full Professional

Timeline

Assistant Leader

Amscot Financial
07.2018 - 08.2019

Assistant Store Manager

Payless ShoeSource Inc.
08.2016 - 07.2018

Economic Support Specialist

INEL
08.2005 - 05.2015

Bachelor of Science - Psychology

Ana G. Mendez University, Tampa Bays Campus

Associate of Science - IT Specialist

Martires De Giron
Marelys Sigas Rodriguez