Maren Galvan
Boston
Summary
Enthusiastic team member with strong customer service skills. Experienced in resolving guest complaints and providing tailored solutions. Committed to increasing guest satisfaction and driving positive experiences.
Overview
2
2
years of professional experience
Work History
Nanny
Dan and Nora O'Sullivan
Castro Valley
05.2025 - 01.2026
- Supervised children during daily activities and ensured safety at all times
- Organized fun, educational games to promote learning and development
- Walked children to local park every day
- Coordinated meals, playdates and naps
Server
Farmhouse
Pleasanton
06.2025 - 08.2025
- Took orders from customers accurately and in a timely manner
- Greeted customers, answered questions, and recommended specials to increase profits
- Provided excellent customer service to ensure satisfaction
- Cleaned tables and chairs to prepare the dining area for upcoming customers.
Guest Service Representative
Alameda County Fairgrounds
Pleasanton
06.2024 - 08.2024
- Resolved guest complaints in a professional manner
- Utilized effective listening skills to identify guest needs and provide tailored solutions
- Collaborated with team members to consistently improve overall guest satisfaction
- Acted swiftly, remaining calm and effective in times of crisis
Education
Some College (No Degree) -
Study Abroad
London And Florence09-2025
Bachelor of Arts - Sociology And Public Health
Boston University
Boston, Massachusetts, MASkills
- Effective communicator
- Adaptable to changing guest needs and employer demands
- Results-oriented
- Ability to manage multiple tasks
- Positive attitude
- Great team player
- Experienced with POS systems
- Hospitality experience
Timeline
Server
Farmhouse
06.2025 - 08.2025
Nanny
Dan and Nora O'Sullivan
05.2025 - 01.2026
Guest Service Representative
Alameda County Fairgrounds
06.2024 - 08.2024
Some College (No Degree) -
Study Abroad
Bachelor of Arts - Sociology And Public Health
Boston University