Maren Gilsrud
WYKOFF,MN
Summary
Reliable individual skilled in building positive relationships through excellent communication and negotiation abilities. Plans and prioritises well to achieve project objectives. Leads by example to motivate hardworking, high-performing teams.
Overview
15
15
years of professional experience
Work History
Owner Manager
Waggy Butt Dog Treats LLC
Wykoff , Minnesota
10.2013 - Current
- Verified items billed against items received, following up with vendors to reconcile variances.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Acted as central point of contact for change management.
- Aligned business activities strategically to achieve growth targets.
- Reconciled all company accounts, including credit cards and expenses.
- Dog treats handmade in my kitchen.
- Handled finances, taxes.
- Ordered supplies.
- Nurtured effective brand image by building coordinated, integrated marketing strategies.
Administrative Assistant
Cottagewood Senior Communities
Rochester , Olmsted
09.2022 - 03.2023
- Received, sorted and distributed incoming mail.
- Called maintenance team to perform repairs and inspections on office equipment.
- Made travel arrangements and booked accommodation for staff members.
- Typed and proofread documents produced by other staff members.
- Provided printing, photocopying scanning support to colleagues.
- Kept and maintained accurate filing system for preservation of office information.
- Screened phone calls and routed callers to appropriate parties.
- Acted as main contact for internal and external clients.
- Ordered office supplies and researched new deals and suppliers.
- Handled scheduling of meetings and calendar management for senior staff.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Arranged supplies, documents and spaces for meetings.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Screened incoming phone calls and relayed detailed messages.
- Photocopied and printed presentations and reports for meetings.
- Sourced and ordered office supplies within allocated budget.
Post Office Counter Clerk
United states Postal Service
Cresco , Iowa
03.2022 - 06.2022
- Inspected mail and packages for clear labelling and correct postage to prevent bounce backs.
- Provided outstanding postal customer service to boost client satisfaction
- Monitored stock levels and reordered necessary supplies.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Managed daily cash, credit and debit card transactions with accuracy.
- Utilised software to perform address-corrections to reroute packages to correct destination.
- Obtained signatures from recipients of registered or special delivery mail.
- Upsold customers to premium services, boosting sales revenue for outgoing shipments.
- Cashed and dispensed high volumes of money orders per shift with zero error.
- Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
- Processed letters and parcels, offering advice on suitable services in line with customer requirements.
- Maintained tidy workspace and professional appearance to uphold brand standards.
Motor Vehicle Clerk
Preston DMV
Preston , Minnesota
04.2018 - 04.2022
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Processed customer payments and set up direct debits for long-term service contracts.
- Greet office visitors and provide assistance as required.
- Answer phones and provide assistance or refer callers.
- Perform basic data entry to computer system.
- Provide poised and professional service to customers with drivers license or motor vehicle transactions.
- Communicated with customers and other individuals to answer questions
- Communicated with potential and existing customers in-person, over telephone and via webchat., disseminate or explain information and address complaints.
- Procedures included all money exchange processes and protocol.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Maintained quality assurance standards for all products and services.
- Built rapport with new and existing customers to boost client retention.
Cashier Specialist
Casey's General Store
Preston , Minnesota
11.2011 - 08.2012
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes.
- Resolved customer complaints and answered queries about store products.
Lead Customer Support Specialist
Best Buy
Rochester , Olmsted
08.2008 - 08.2011
- Applied conflict management to stressed and concerned customers.
- Implemented customer follow up to uphold service standards.
- Handled in-person, email and mailed correspondence.
- Set appointments with field teams to carry out service changes or deliver new products.
- Maintained excellent client satisfaction by providing in-depth support.
- Listened actively to offer accurate information and best solution to their needs.
- Completed transactions to replace or exchange defective items.
- Advised customers on availability, pricing and location of products.
Education
Certificate of Higher Education - Medical Administrative Assistant
Allied Business School
Laguna Hills, California 01.2013 - 05.2013
Diploma of Higher Education -
Wykoff Public School
Wykoff 09.1979 - 06.1991
Skills
- Cash handling
- Financial reporting
- Payroll operations
- Business administration
- Operations oversight
Languages
English
Fluent
Timeline
Administrative Assistant
Cottagewood Senior Communities
09.2022 - 03.2023
Post Office Counter Clerk
United states Postal Service
03.2022 - 06.2022
Motor Vehicle Clerk
Preston DMV
04.2018 - 04.2022
Owner Manager
Waggy Butt Dog Treats LLC
10.2013 - Current
Certificate of Higher Education - Medical Administrative Assistant
Allied Business School
01.2013 - 05.2013
Cashier Specialist
Casey's General Store
11.2011 - 08.2012
Lead Customer Support Specialist
Best Buy
08.2008 - 08.2011
Diploma of Higher Education -
Wykoff Public School
09.1979 - 06.1991
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