Maren Morrison
Summary
Versatile and results-driven professional with extensive experience in office management and customer service, notably at Frontline Pool and Spa Services. Excelled in improving operational efficiency and customer satisfaction through expert organizational skills and fluent bilingual communication. Demonstrated proficiency in MS Office and Google Workspace, alongside a strong ability to manage payroll and budgeting effectively.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager
Frontline Pool and Spa Services
10.2018 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Recruited, interviewed and hired qualified employees.
- Managed payroll, ensured accurate PTO and time tracking, and oversaw employee onboarding.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Off Base Housing Customer Service Specialist
Pervin Estates LLC
10.2016 - 06.2018
- Managed off-base housing check-ins and check-outs
- conducted property inspections and showed new arrivals available properties.
- Assessed properties to ensure they met company standards for inclusion in the rental portfolio.
- Resolved renter and landlord disputes to prevent potential legal action
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Scheduled property showings, created new rental listings for online portfolio, and ensured accurate and timely filing of documents.
- Trained new personnel regarding company operations, policies and services.
Receptionist
Amerigroup Corporations
09.2003 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- responsible for meeting rooms appointment scheduling, reducing wait times and increasing client satisfaction.
Hotel Receptionist
Sheraton Ocean Front Hotel
05.2003 - 08.2003
- Managed shift operations, handled check-ins and check-outs, and prepared customer reservations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency
- Organized trips for guests
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Hotel Front Desk Supervisor
Stuttgart Marriott Hotel
12.2000 - 03.2003
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Collected room deposits, fees, and payments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Hotel Front Desk Clerk
Disneyland Hotel Paris
08.2000 - 11.2000
- Handled guest check-ins and check-outs in multiple languages, including English, French, German, and Spanish.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Worked also during the night shift and helped to conduct the night audit
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
Apprentice as Hotelspecialist
Copthorne Hotel, SI Centrum
02.1997 - 07.2000
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Underwent training in multiple departments during a three-year apprenticeship, including cost control, accounting, shipping and receiving, banqueting, front desk, payroll, restaurant services, housekeeping, and kitchen operations.
- Fostered positive work culture by actively participating in team-building activities.
- Successfully managed breakfast kitchen operations for over 1,000 customers for two months as an apprentice, stepping in after the head chef unexpectedly fell ill.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Hotelspecialist With European Qualifications - Hotel Management
Landesberufsschule
Bad Ueberkingen, Germany07-2000
High School Diploma -
Schickhardt Gymnasium
Herrenberg, Germany06-1996
Skills
- Customer service
- Office management
- Organizational skills
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Account reconciliation
- Human resources
- MS office
- Google Workspace
- Fluent in English and German
Accomplishments
- Supervised team of 12 staff members.
- Recognized by management for managing breakfast kitchen for two months as an apprentice, Copthorne Hotel
- Employee of the Month Award in June 2001, Stuttgart Marriott Hotel
- Advanced from Front Desk Receptionist to Front Desk Supervisor in May 2002 for exceptional work
- Marriott Service Award, 2002
- Manager of the Year Award in December 2002, Stuttgart Marriott Hotel
Certification
- Texas Driver's License
- German Driver's License
- Hotelspecialist with European Qualifications Degree
Languages
English
Full Professional
German
Native or Bilingual
French
Limited Working
Spanish
Elementary
Interests
- Avid Reader
- Kickball
- CrossFit
- Road Trips
- Strategy Games
Timeline
Office Manager
Frontline Pool and Spa Services
10.2018 - Current
Off Base Housing Customer Service Specialist
Pervin Estates LLC
10.2016 - 06.2018
Receptionist
Amerigroup Corporations
09.2003 - 01.2005
Hotel Receptionist
Sheraton Ocean Front Hotel
05.2003 - 08.2003
Hotel Front Desk Supervisor
Stuttgart Marriott Hotel
12.2000 - 03.2003
Hotel Front Desk Clerk
Disneyland Hotel Paris
08.2000 - 11.2000
Apprentice as Hotelspecialist
Copthorne Hotel, SI Centrum
02.1997 - 07.2000
- Texas Driver's License
- German Driver's License
- Hotelspecialist with European Qualifications Degree
Hotelspecialist With European Qualifications - Hotel Management
Landesberufsschule
High School Diploma -
Schickhardt Gymnasium
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