Maren Reed
Salem,VA
Summary
Dynamic professional with extensive experience as a Tour Guide at Dixie Caverns And Pottery, excelling in public speaking and guest relations. Recognized for enhancing visitor experiences through effective storytelling and safety consciousness, while training new guides to elevate service quality. Committed to fostering positive interactions and ensuring memorable tours for diverse audiences.
Overview
17
17
years of professional experience
Work History
Tour Guide
Dixie Caverns And Pottery
08.2017 - Current
- Conducted engaging educational tours highlighting geological features and local history.
- Collaborated with team members to maintain safety standards during tours in cave environments.
- Trained new guides on best practices for customer engagement and tour delivery techniques.
- Researched historical content to provide accurate information and enrich visitor discussions.
- Fostered a welcoming environment, encouraging repeat business through positive guest interactions.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared and knowledgeable about their assigned tours before letting them go independently.
- Provided excellent customer service during pre-tour interactions while ringing up a customers items to purchase, answering their questions about the tour or answering phone calls.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Guided groups of up to 25 people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Booked reservations over the phone for camping at the campground on the property.
- Checked in campers when they arrived for their stay and went over the directions to their site.
- Custodial work around the building such as dusting, cleaning the restrooms and maintaining them throughout the day, sweeping, mopping, stocking merchandise.
Registered Nurses Aide
Providence Emilie Court
08.2008 - 10.2014
- Assisted residents with daily living activities and personal hygiene tasks to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical intervention.
- Implemented safety protocols to maintain a secure environment for residents and staff members.
- Coordinated with multidisciplinary teams to address resident needs, improving overall care quality.
- Trained new aides on best practices in patient care and facility procedures, fostering a collaborative work environment.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, and Parkinson's disease.
- Transported patients between rooms and different locations in the facility for activities and meals.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Promoted patient safety by assisting with transfers, ambulation, and falls prevention measures.
- Demonstrated excellent time management skills by prioritizing tasks based on urgency while maintaining high-quality patient care standards.
- Attended training sessions and staff meetings to stay current on best practices.
- Supported rehabilitation efforts within the facility through consistent encouragement of patients to keep physically healthy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
High School Diploma -
Harcourt Learning Center
PA01-1999
Skills
- Public speaking
- Presentation skills
- Safety consciousness
- Guest relations
- Customer engagement
- Emergency response
- Cash handling
- Training and mentoring
- Memory retention
- Environmental awareness
- Effective storytelling
- Body language reading
- Crowd control
- Janitorial
- Loyal
- Dedicated
- Professional
- Responsible
- Accountable
Timeline
Tour Guide
Dixie Caverns And Pottery
08.2017 - Current
Registered Nurses Aide
Providence Emilie Court
08.2008 - 10.2014
High School Diploma -
Harcourt Learning Center