Maren Reid
Van Alstyne,TX
Summary
Organized and dependable candidate successful at navigating multiple priorities with a positive attitude. Meticulous and proactive in managing schedules, arranging meetings, and developing efficient processes to achieve company goals. Highly adept in authoring accurate written documents.
Overview
9
9
years of professional experience
Work History
Team Lead - Customer Relations
AMERICAN AIRLINES
02.2017 - Current
- Navigate multiple computer software systems in an organized manner to obtain information for proper claim handling
- Remain up-to-date on all company announcements, including new policies and procedures
- Efficiently onboard, coach, and support team members and new hires during daily scheduled meetings
- Create and revise professional written communications to customers and department leaders
- Process challenges and liaise with the Department of Transportation to improve published airline statistics
- Ensure adherence to federal regulations outlined by the Department of Transportation
- Determine service failures and document them in an established database
- Maintain training documents for team members, as well as motivational activities tailored to their needs
- Create detailed project plans outlining goals, timelines, and resources to ensure alignment with company objectives
Dental Receptionist
HALF DENTAL
03.2016 - 10.2016
- Manage receivables and investigate/audit unpaid medical claims and determine the appropriate action to rectify the issue
- Care for the Spanish-speaking patients and translate for the doctor, assistants, and hygienists during consultations
- Organize and prepare correspondences to patients and insurance companies regarding medical records and account statuses
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history
Revenue Cycle Specialist
SIMONMED IMAGING
06.2015 - 03.2016
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes
- Reduced outstanding account balances by implementing effective collection strategies
- Answer calls from various office locations to verify medical benefits and determine amount owed at time of service
- Navigate multiple computer screens and utilize the EMR and billing systems to file claims to the insurance
- Train and oversee the daily duties of new staff members
Skills
- Bilingual in English and Spanish
- Data Analysis
- Conflict Resolution
- Time Management
- Customer Service
- Microsoft Office Suite
- Effective Communication
Accomplishments
- Organizing community service projects to help struggling families and neighborhoods
- Participating in weekly meetings with other volunteers to share input and develop teaching techniques
- Excelling at speaking and writing in the Spanish language
- Adapting to daily challenges and frequent relocations
- Teaching weekly English classes to Spanish speaking adults
Lived abroad in Buenos Aires, Argentina, for 18 months doing charity and volunteer work, including but not limited to:
Timeline
Team Lead - Customer Relations
AMERICAN AIRLINES
02.2017 - Current
Dental Receptionist
HALF DENTAL
03.2016 - 10.2016
Revenue Cycle Specialist
SIMONMED IMAGING
06.2015 - 03.2016
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