Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marena Acuna

Summary

Dynamic professional with exceptional communication and customer service expertise. Proven ability to manage guest relations and foster teamwork, while maintaining professionalism under pressure. Bilingual and adept at problem-solving, ensuring seamless operations and positive experiences for all clients.

Approachable and reliable with natural ability to create welcoming atmosphere and ensure guest satisfaction. Possesses solid understanding of customer service principles and excellent communication skills. Dedicated to enhancing experiences and fostering positive environments.

Overview

4
4
years of professional experience

Work History

Lead Hostess

Golden Corral Buffet and Grill
02.2024 - 06.2025
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Sales Associate

Curvy Queens Clothing
11.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Leasing Consultant

Summer Oaks Apartments
08.2021 - 11.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Organized and facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Display proper phone etiquette, excellent customer service, excellent problem solving skills, and excellent communication skills both in English and Spanish.

Education

Putnam City High School
Oklahoma City, OK

Skills

  • Exceptional communication
  • Excellent Customer service expertise
  • Phone and email etiquette
  • Team management
  • Guest relations
  • Bilingual
  • Team Player
  • Professionalism and tact

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead Hostess

Golden Corral Buffet and Grill
02.2024 - 06.2025

Sales Associate

Curvy Queens Clothing
11.2022 - 01.2024

Leasing Consultant

Summer Oaks Apartments
08.2021 - 11.2022

Putnam City High School

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Marena Acuna