Marena DiMartino
Franklin,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork.
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
8
8
years of professional experience
Work History
Server
La Cantina Winery
Franklin , MA
04.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server Shift Leader
Raillery Public House
Franklin , MA
02.2022 - Current
- Maintained positive working relationship with fellow staff and management.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Restaurant Manager
Raillery Public House
Franklin , MA
07.2023 - 10.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Sandwich Maker
Michaels Deli and Cafe
Wrentham , MA
04.2016 - 12.2022
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Kept customer and food preparation areas clean and well-organized.
- Assisted customers, answered questions and resolved complaints.
- Communicated with customer to provide menu offering details and assist with decision-making.
Education
High School Diploma -
Franklin High School
Franklin, MA06.2019
Some College (No Degree) - Business Administration And Management
Keene State College
Keene, NHBusiness
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Staff Management
- Customer Experience Management
- Positive and Professional
- Adaptable
- Organization and Prioritization
- Teamwork and Collaboration
Timeline
Server
La Cantina Winery
04.2024 - Current
Restaurant Manager
Raillery Public House
07.2023 - 10.2023
Server Shift Leader
Raillery Public House
02.2022 - Current
Sandwich Maker
Michaels Deli and Cafe
04.2016 - 12.2022
High School Diploma -
Franklin High School
Some College (No Degree) - Business Administration And Management
Keene State College
Business
Massachusetts Bay Community College
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