Marena Stefanic
Panama City,FL
Summary
Medical Student looking to make a difference in patient care
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension Sacred Heart Bay
08.2023 - Current
- Provided direct patient care, including bathing, grooming, and feeding assistance
- Monitored vital signs and reported any abnormalities to the nursing staff
- Assisted with transferring patients in and out of beds or wheelchairs
- Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
- Documented patient information accurately and timely in electronic medical records system
- Responded promptly to call lights and requests for assistance from patients
- Collaborated with interdisciplinary healthcare team members to provide comprehensive care for patients
- Ensured compliance with infection control protocols during all patient interactions
- Supported patients' emotional well-being through active listening and compassionate communication
- Assisted in transporting patients to various departments within the healthcare facility for tests or procedures
- Maintained confidentiality of patient information at all times
- Participated in ongoing training programs to enhance knowledge of medical terminology, procedures, and equipment usage
- Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed
- Aided in the collection of specimens (urine, stool) for laboratory analysis
- Contributed to a positive work environment by fostering teamwork among colleagues
- Demonstrated proficiency in using medical equipment such as EKG machines or glucose monitors
- Closely monitored patients' condition post-surgery or after medical interventions
- Collaborated with nurses to ensure accurate documentation of patient care interventions
- Provided emotional support to patients and their families during challenging times
- Demonstrated proficiency in using medical software systems for scheduling appointments or updating patient records
- Responded calmly and effectively during emergency situations, following established protocols
- Closely monitored patients' fluid intake/output levels as directed by healthcare providers
- Informed nursing staff promptly about any changes observed in patients' condition
Administrative Assistant
Ascension Sacred Heart of the Emerald Coast
08.2022 - Current
- Greet patients
- Update patient information
- Document all patient interaction
- Assist teammates
- Triage patients
- Fax orders as needed
- Set, create, reschedule appointments
Remote Reservation Coordinator
Sandestin Investments, LLC
09.2021 - 06.2022
- Greet clients
- Assist with bookings
- Book and sell vacations
- Coordinate rooms
- Clerical duties
- Call guests
- Find availability
BDC Manager
Mazda
10.2020 - 03.2022
- Answer phones
- Return calls
- Schedule appointments
- Make sure all databases are updated
- Marketing
- Data entry
- Set clientele appointments
- Go over product information
- Telemarketing
- Work side by side with managers
- Assist sales
- Close out customer files
- Customer relations
- Auto specialist
Marketing Manager
Subaru
02.2020 - 04.2020
- Get name of dealership out in the public more
- Establish strong connection between dealership and customer
- Sponsor local community events
- Help host local community events
- Provide care to established customers
BDC Manager/Internet Manager
Coachella Valley Volkswagen
03.2019 - 04.2020
- Lead management
- Customer consultation
- Lead distribution
- Call center
- Contact customers
- Maintain customer interaction
BDC Representative
DIAMOND HILLS AUTO GROUP
08.2018 - 03.2019
- Answer customer calls
- Answer internet leads
- Inform customers current months sales, and incentives
- Assist customer in locating and obtaining the vehicle that meets their needs
- Work side by side with internet managers and sales managers
Education
Associate of Science - Nursing in Medical Assisting
Keiser University
Ft Lauderdale02.2025
Associates in progress - Medical & Criminal Justice
Bryant & Stratton College
Albany, NY01.2013
Skills
- Administrative Skills
- Team Leader
- Customer support
- EHR systems
- Training
- Practice management
- Enthusiastic
- Google Docs
- Organizational skills
- Telemarketing
- Quality Assurance
- Hotel experience
- Communication
- Sales
- Product Development
- Typing
- Computer Skills
- Pricing
- Data collection
- Mac OS
- Medical Terminology
- Budgeting
- Databases
- Automotive Service
- Recruiting
- Management
- Presentation skills
- Analysis skills
- Product Management
- Data Entry
- Event Planning
- Marketing
- Account management
- Computer Networking
- Business Development
- Change Management
- Computer skills
- Communication skills
- HIPAA
- Microsoft Word
- Customer service
- B2B sales
- Outside Sales
- Strategic Planning
- Anatomy knowledge
- Auditing
- Microsoft Office Programs
- Medical office experience
- Customer Service
- Customer Relationship Management
- CRM Software
- Sales Management
- Hospitality
- Research
- Patient care
- Inside sales
- Travel planning
- Conflict management
- Process Improvement
- Relationship Management
- Team Management
- Lead generation
- Retail sales
- Salesforce
- Cold calling
- Phone Etiquette
- Service
- Data entry
- Negotiation
- Windows
- Schedule management
- Merchandising
- Project Management
- Time management
- Multi-Tasker
- Operations management
- Time Management
- Medical terminology
- Microsoft Excel
- CPR certification
- Patient observation
- Blood glucose testing
- Vital signs monitoring
- Adaptable
- Emergency response
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Care Technician
Ascension Sacred Heart Bay
08.2023 - Current
Administrative Assistant
Ascension Sacred Heart of the Emerald Coast
08.2022 - Current
Remote Reservation Coordinator
Sandestin Investments, LLC
09.2021 - 06.2022
BDC Manager
Mazda
10.2020 - 03.2022
Marketing Manager
Subaru
02.2020 - 04.2020
BDC Manager/Internet Manager
Coachella Valley Volkswagen
03.2019 - 04.2020
BDC Representative
DIAMOND HILLS AUTO GROUP
08.2018 - 03.2019
Associate of Science - Nursing in Medical Assisting
Keiser University
Associates in progress - Medical & Criminal Justice
Bryant & Stratton College