Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marenda Burt

Covington,KY

Summary

Dynamic leader with a track record of driving sales growth and improving customer satisfaction at Alexa Enterprises. Expertise in operations management and problem resolution, enhancing team collaboration and efficiency. Successfully implemented strategies that increased team energy and focus. Proficient in training and coaching, ensuring high performance and compliance while excelling in verbal communication, labor cost controls, and inventory management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

Alexa Enterprises
07.2011 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

Dixie Heights
Edgewood, KY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Time management
  • Training and coaching
  • Customer relations
  • Verbal and written communication
  • Labor cost controls

Certification

Serve Safe Certified

Timeline

General Manager

Alexa Enterprises
07.2011 - Current

Dixie Heights

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