Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maren Rodgers

Cottonwood Heights,UT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
10.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Seasonal Sales Associate

Bath & Body Works
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Office Technician

State Of Utah
05.2023 - 08.2023
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Crew Member

Panda Express
05.2023 - 08.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter and other areas.

Student Assistant

Snow College Admissions Office/Welcome Center
08.2022 - 02.2023
  • Greeted incoming office visitors, answered questions and directed individuals to office locations.
  • Prepared reports and maintained administrative records.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Scheduled incoming campus tours.
  • Exported information about tours to calendar and tour board.

Assistant Aquatics Manager

Aqua-Tots Swim Schools
02.2021 - 08.2022
  • Implemented and maintained safety standards and deployed first aid and other emergency management services.
  • Supervised aquatic staff and administered performance evaluations to communicate expectations.
  • Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
  • Trained workers in service policies, safety requirements and specifics of activities.
  • Monitored workers for performance, professionalism and service quality.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Worked flexible hours; night, weekend, and holiday shifts.

Shift Lead

CupBop
07.2020 - 02.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

Dance

Snow College
Ephraim, UT
05.2024

High School Diploma -

Grantsville High School
Grantsville, UT
05.2022

Skills

  • Problem-Solving
  • Flexible and Adaptable
  • Training and Development
  • Excellent Communication
  • Multitasking Abilities
  • Self-Motivated
  • Teamwork and Collaboration
  • Cultural Awareness

References

  • Megan Hutchins (801-803-1647)
  • Brett Andrus (435-830-9079)
  • Anne-Marie Schneider (402-560-9945)
  • Michaun Bogus (402-560-8906)

Timeline

Crew Member

McDonald's
10.2023 - Current

Office Technician

State Of Utah
05.2023 - 08.2023

Crew Member

Panda Express
05.2023 - 08.2023

Seasonal Sales Associate

Bath & Body Works
10.2022 - Current

Student Assistant

Snow College Admissions Office/Welcome Center
08.2022 - 02.2023

Assistant Aquatics Manager

Aqua-Tots Swim Schools
02.2021 - 08.2022

Shift Lead

CupBop
07.2020 - 02.2021

Dance

Snow College

High School Diploma -

Grantsville High School

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