Maresa Moore
Atlanta,GA
Summary
Experienced team player with a passion for learning and taking on challenges. Skilled in customer service, medical experience and drive for operational success. Confident in ability to impact success at all levels of an organization.
Overview
8
8
years of professional experience
Work History
Veterinary Technician
Animal Dermatology Group
11.2020 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted in preparation and administration of anesthesia for surgical processes.
Veterinary Technician
Windy Hill Veterinary Hospital
10.2017 - 11.2020
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and prepared specimens for laboratory testing.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Administered vaccinations to variety of animal species.
- Performed dental cleanings using ultrasonic scaler.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Answered owner animal health questions and advised on best care practices.
Retail Sales Associate- Temp
Pet's Marketplace
09.2016 - 12.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Medical Receptionist (Temp)
Roberts Family Dental
01.2016 - 09.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Associate of Science - Veterinary Technology
Penn Foster College
Scottsdale, AZHigh School Diploma -
Penn Foster Career School
Scranton, PA2014
Skills
- Medical History
- Client Education
- General Anesthesia Monitoring
- Maintain Controlled Drug Inventory
- Supply Restocking
- Pre-Anesthetic Preparation
- Post-Surgical Clean Up and or Sanitation
- Wound Treatment
- Maintaining Treatment Notes
- POS Systems
- Upselling Strategies
- Pre- and Post-Surgical Counts
Accomplishments
- Developed and implemented laboratory procedures and best practices, training guidelines and safety protocols.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Volunteer Work
I volunteered at a local veterinary hospital that is affiliated with Atlanta Boxer rescue and Priceless Pets atlanta from 2015-2016 while still being a honors high school student.
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
Veterinary Technician
Animal Dermatology Group
11.2020 - Current
Veterinary Technician
Windy Hill Veterinary Hospital
10.2017 - 11.2020
Retail Sales Associate- Temp
Pet's Marketplace
09.2016 - 12.2016
Medical Receptionist (Temp)
Roberts Family Dental
01.2016 - 09.2016
Associate of Science - Veterinary Technology
Penn Foster College
High School Diploma -
Penn Foster Career School
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