Summary
Overview
Work History
Education
Skills
Timeline
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Maresha Porter

Bryan,TX

Summary

Enthusiastic Senior Customer Service Representative with more than 6 years of customer service, interpersonal and communication skills to effectively handle multiple tasks in fast-paced environments. Specializes in quality, speed, and process optimization. Operates at high level to consistently meet or exceed business targets and productivity standards.


Overview

6
6
years of professional experience

Work History

Sr. Customer Service Rep.

Liberty Mutual
08.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided comprehensive product knowledge and guidance to help clients on coverage selection.

Customer Service Specialist

Telvista Call Center
12.2020 - 07.2021
  • Handled high volume of inbound calls per shift to troubleshot problems for callers and helped independently resolve common issues related to their mobile devices and service.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Customer Service Specialist

CornerStone Staffing
10.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Assistant Store Manager

Rent-A-Center NPS
06.2017 - 10.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Education

High School Diploma -

North Mesquite High School
Mesquite, TX
05.2014

Skills

  • Customer Support
  • Inbound Customer Calls
  • Problem Resolution
  • Product Knowledge
  • Verbal and Written Communication
  • Lead Generation

Timeline

Sr. Customer Service Rep.

Liberty Mutual
08.2021 - Current

Customer Service Specialist

Telvista Call Center
12.2020 - 07.2021

Customer Service Specialist

CornerStone Staffing
10.2019 - 03.2020

Assistant Store Manager

Rent-A-Center NPS
06.2017 - 10.2019

High School Diploma -

North Mesquite High School

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Maresha Porter