Maressa Leal
Danbury
Summary
Dedicated Certified Nursing Assistant with strong skills in patient care coordination, problem-solving, and HIPAA compliance. Proven ability to streamline workflows and enhance operational efficiency.
Resourceful healthcare provider with expertise in patient safety protocols and meticulous documentation. Committed to fostering seamless transitions of care while maintaining high standards of service and compliance.
Experienced nursing professional skilled in team leadership and training. Successfully implemented workflow improvements and collaborated with interdisciplinary teams to ensure high-quality patient care and safety compliance.
Experienced with patient care management, team leadership, and healthcare protocol adherence. Utilizes effective communication and problem-solving skills to enhance patient outcomes. Track record of fostering collaborative environments and ensuring regulatory compliance.
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Certified Nursing Assistant
Maplewood Senior Living
Bethel, CT
11.2022 - Current
- Supervised daily activities of nursing assistants to ensure high-quality patient care.
- Trained and mentored new staff on best practices for resident support and safety protocols.
- Implemented improvements in workflow that enhanced operational efficiency within the unit.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Monitored compliance with health regulations, maintaining a safe environment for residents and staff.
- Facilitated communication between families and healthcare providers to address concerns effectively.
- Responded quickly and calmly in emergency situations.
- Maintained meticulous documentation of patient progress notes for accurate record-keeping purposes, supporting informed decision-making by healthcare professionals.
- Facilitated smooth transitions of care for patients transferring between different healthcare departments or facilities, ensuring seamless continuity of services rendered.
- Collaborated effectively with interdisciplinary teams for coordinated patient care efforts and optimal results.
- Trained new Certified Nursing Assistants, ensuring high-quality care standards were maintained.
- Assisted nurses with daily tasks for efficient patient care and reduced workload on nursing staff.
- Documented patient information and care activities in electronic health record.
Shift Manager
Dunkin
Danbury, CT
02.2019 - 09.2022
- Supervised daily operations, ensuring adherence to quality standards and operational efficiency.
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated shift scheduling to enhance staff coverage during peak hours, improving service speed.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Colégio Tiradentes
BrazilSkills
- Adaptable Decision-making
- Vital signs monitoring
- Team leadership
- HIPAA compliance
- Patient care coordination
- Infection control measures
- Medical terminology
- Patient safety protocols
- Healthcare policy
- Nursing documentation expertise
- Assisted living care experience
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Patient care
- CPR certification
- Organizational skills
- CNA certification
- Clinical documentation
- Electronic charting
- Client documentation
Certification
- CNA - Certified Nursing Assistant
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Lead Certified Nursing Assistant
Maplewood Senior Living
11.2022 - Current
Shift Manager
Dunkin
02.2019 - 09.2022
High School Diploma -
Colégio Tiradentes