Maressa Richardson
Business Professional
Summary
Healthcare and Business Professional seeking position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Assistant
Piedmont Physicians Group
02.2024 - Current
- Utilized office software proficiently to create documents, spreadsheets, presentations, and maintain databases efficiently.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing timely assistance and resolving inquiries professionally.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and company records.
- Assisted with onboarding new employees, easing their transition into the company culture and processes.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Connections Chairman/Treasurer
Alpha Kappa Alpha Sorority Inc
04.2022 - 01.2024
- Served as officer, chairing meetings with 50+ attendees to provide all financial analysis and record keeping of financial activity to maintain budget
- Promoted and planned workshops on educating individuals
- Helped record, compile, summarize and analyze data to balance bank statements with in-house records for +/-1% error rate
- Assisted with scheduling monthly meetings or as requested for disseminating information, and fielded questions
- Composed and transcribed well-written reports, emails, and technical documents with minimal supervision
Mentor
Project Hover Mentors
12.2022 - 12.2023
- Communicated with freshmen one-to one or groups to influence and motivate them to participate on campus, as well as make sure they’re attending classes
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues. Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified
- Collaborated with teachers, counselors and administrators to foster access to resources and support
Student Orientation Leader
Albany State University
06.2021 - 12.2023
- Assisted with the organization, implementation, and evaluation of new student orientation sessions for 100+ students and their families
- Acquainted new students with the campus services, activities, campus rules and regulations, and facilities
- Helped students troubleshoot and resolve issues with registration
- Assisted with transition to college life by providing one-on-one support
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information
- Coordinated and led group campus tours of up to 30 students and parents
Intern
Albany State University
01.2023 - 05.2023
- Interacted daily with 25+ students by phone, email, or in-person to provide information regarding Fitness Center.
- Took Blood Pressure Levels and Pulse rates of 5+ students daily, compiled data, updated spreadsheets, and produced timely reports for Fitness Center
- Partnered with intern peers to complete different projects that are health, and wellness. and fitness related.
- Ensured that students are following guidelines and regulations of Fitness Center
Sales Lead
Victoria's Secret & PINK
05.2021 - 02.2022
- Assisted over 60 customers with questions and concerns about products, apparel, and sizing, driving store sales and growth
- Trained new sales associates on best practices for customer service to deliver friendly and efficient environment for customers
Receptionist
L.Elise Hair
06.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance for services requested of 2 Stylists
- Kept calendar with scheduled appointments for appropriate treatments and time slots
- Confirmed appointments, communicated with clients, and updated client records
Education
Bachelor of Health and Human Performance -
Albany State University
Albany, GA 08.2021 - 12.2023
Associate of Health Science -
Albany State University
Albany, GA 08.2019 - 05.2021
Skills
- Functional Skills: Leadership, Problem-Solving, Critical Thinking, Administrative and Conflict Resolution, Strategic Planning, Effective Communication/Professional Presentation Skills, Connect and Relationship Management, Fast learner, Positive attitude
Technical Skills: Proficient in Microsoft Office (Word, PowerPoint, Excel), Patient Care, Triage, and Scheduling, Certification: First Aid AED Heart Association
Timeline
Front Office Assistant
Piedmont Physicians Group
02.2024 - Current
Intern
Albany State University
01.2023 - 05.2023
Mentor
Project Hover Mentors
12.2022 - 12.2023
Connections Chairman/Treasurer
Alpha Kappa Alpha Sorority Inc
04.2022 - 01.2024
Bachelor of Health and Human Performance -
Albany State University
08.2021 - 12.2023
Student Orientation Leader
Albany State University
06.2021 - 12.2023
Sales Lead
Victoria's Secret & PINK
05.2021 - 02.2022
Associate of Health Science -
Albany State University
08.2019 - 05.2021
Receptionist
L.Elise Hair
06.2018 - 03.2020
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