Maressa White
Gilbert,AZ
Summary
Dynamic professional with extensive experience in quality assurance and regulatory compliance at The Goddard School. Growing up trilingual and intercultural, I have gained many years of experience addressing the physical and emotional needs of customers, clients, and families of all ages and backgrounds, all while addressing the business needs of my place of work. I excel in staff auditing and enrollment management, fostering strong relationships with families while ensuring adherence to standards. Proven ability to train and guide teams effectively. Fast learner, communicative, will ask questions to gain clarity in order to reduce mistakes and errors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director
The Goddard School For Early Childhood Development
Gilbert, AZ
11.2021 - Current
- Growing my HR Skills as an Assistant Director at the Goddard School, a privately owned Early Childhood Education Center teaching from Infants to Pre-Kindergarten.
- Responsible for auditing all staff and child files, making sure every file was compliant of all employment and enrollment requirements.
- Responsible for logging and filing all children’s incident/observation/behavior reports, immunization records, emergency contacts, enrollment documents, doctors notes, medication administration time logs, allergies, etc.
- Responsible for conducting monthly Quality Assurance compliance checks in all nine classrooms, making sure classrooms and teachers are following all State and Franchise QA regulations. Would consistently assess rooms, review with teachers my observation of their rooms, and educate teachers, guide them in the right direction and create plans to assure their rooms stay consistently in compliance.
- Giving tours to inquiring families, leading the families step-by-step through the enrollment process and any questions that arise, and building relationships with all new-coming and current families.
Investigations Specialist
State Of Arizona Department Of Child Safety
Phoenix, AZ
05.2021 - 10.2021
- Cases are assigned to Investigations Specialists with allegations of any form(s) of abuse/neglect
- Create a Pre-Commencement in which Specialists conduct research on all parties, children and adults, to better understand family dynamics before entering the field. Specialists do so by running DPS background checks on all adults, noting any past involvement with DCS, utilizing public records to obtain any custody arrangements, orders of protection, and family court orders and documents, requesting police reports, calling sources of the reports, and utilizing schools.
- Search to locate where children attend for school or daycare.
- Meet with the supervisor when discussing the Pre-Commencement, as well as after assessing the family, when stepping into the field. Specialists are to be the eyes and ears of Supervisors in which they are to help determine if there is present danger within families.
- Interview family members in their homes or schools, and observe/document any detectable marks, behavior, body language, or nonverbal cues that raise concerns of abuse or neglect.
- Obtain any additional documents needed when parties have any services during their interviews. For example, when someone mentions recent visits to pediatricians, doctors, therapy, behavioral services, and community services, specialists are to fax a request for information or medical records to obtain information about their visits.
- Attend Family Court in-person or virtually if needed.
- Maintain the goal of closing cases within 45 business days.
Respite Care Taker
Inspire Inc.
, AZ
08.2020 - 05.2021
- Encouraged independence by assisting with self-care tasks like laundry, meal preparation.
- Coordinated communication between family members regarding schedule changes or needs of the client.
- Managed challenging behaviors using de-escalation techniques according to established protocols.
- Observed the physical health and emotional well-being of each client.
- Provided temporary relief and support to families of individuals with disabilities.
- Monitored client progress and documented any changes or issues.
- Provided transportation for medical appointments as needed.
- Educated families about available resources within the community that can provide additional support.
- Promoted positive behavior reinforcement strategies when appropriate.
- Ensured safety of all clients at all times while providing respite care services.
Front Desk Associate
Holiday Inn Express Hotel
Flagstaff, AZ
09.2019 - 05.2020
- Greeted guests upon arrival and provided excellent customer service.
- Handling any phone calls to transfer or to satisfy guests for any requests
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Maintained inventory levels of office supplies needed for front desk operations.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Provide items to the guests of their requests (toothbrush, brochures, water, etc.)
- Be the center of communication through housekeeping, Managers, supervisors, maintenance, and kitchen regarding all complaints and requests.
Sales Associate
Old Navy
, AZ
12.2017 - 05.2020
- While I was a student at Northern Arizona University, I worked as the position of Sales Associate in the Flagstaff location throughout the active semesters, and the Chandler location during all breaks.
- Gained experience of stocking, use of cash registers, customer service, and organizing time and priority.
- Clean all departments before opening and closing the store.
- Helped customers shop and find what they are looking for while communicating with the best use of language depending on the customer's age.
- Giving customers feedback on colors and styles, as well as for birthday/holiday gifts.
- Did not waste a good use of time by walking with purpose, and also by being approachable and urgent.
Student Worker
Kids Express
Chandler, AZ
08.2015 - 08.2017
- Before and after school child care held in all schools in the Chandler Unified School district
- Provide after school snack, help and guide with homework
- Be capable of communicating with parents and children of all ages.
- Provide security at all times
- Educate children in being the good-mannered, respectful, responsible self.
Education
Bachelor of Science - Psychological Sciences
Northern Arizona University
Flagstaff, AZ05-2021
Bachelor of Science - Criminal Justice
Northern Arizona University
Flagstaff, AZ05-2021
High School Diploma -
Basha High School
Chandler, AZ05-2017
Skills
- Trilingual (English, Japanese, American Sign Language)
- Quality assurance
- Regulatory compliance
- Incident documentation
- Enrollment management
- Staff auditing
- Data management
- Employee training
- Customer service
- Time management
- Media relations
- Staff coordination
- Human resources
- Microsoft Office, Apple, and Google Apps
- Strategic planning
- Team operations
Affiliations
During my free time, I enjoy:
- Quality time with family and friends
- Taking my dog out for walks or roadtrips
- Tending to my indoor plants
Certification
- Licensed in CPR/First Aid/AED
- Arizona Fingerprint Clearance Card
Accomplishments
- Academic 4.0+ GPA Awards all throughout high school and college.
- The Lumberjack Scholarship (full academic scholarship all four years of undergrad by maintaining 4.0 GPA)
Languages
5,3
Education and Training
other,other,other
Personal Information
Languages
Japanese
Native/ Bilingual
American Sign Language
Professional
Timeline
Assistant Director
The Goddard School For Early Childhood Development
11.2021 - Current
Investigations Specialist
State Of Arizona Department Of Child Safety
05.2021 - 10.2021
Respite Care Taker
Inspire Inc.
08.2020 - 05.2021
Front Desk Associate
Holiday Inn Express Hotel
09.2019 - 05.2020
Sales Associate
Old Navy
12.2017 - 05.2020
Student Worker
Kids Express
08.2015 - 08.2017
Bachelor of Science - Psychological Sciences
Northern Arizona University
Bachelor of Science - Criminal Justice
Northern Arizona University
High School Diploma -
Basha High School
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