Maret Saah

This was a contract position as a leasing consultant and leasing assistant. I was a leasing consultant to residents and customers, a leasing assistant to the property manager, assistant property manager, and property maintenance team. My main responsibilities include helping prospective tenants find suitable rental properties and assisting with the management of existing tenants.

• Send weekly market surveys to the regional manager.
• met prospective residents and determined their needs and preferences.
• Showed customers available units and answered questions about leasing and occupancy procedures.
• Processed applications, deposits, lease documents, and other necessary paperwork.
• Prepared and maintained accurate resident files.
• Answered phones, replied to emails, and made work order requests.

In this role, I answered an average of 45–80 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals. As a contact center representative, I received extensive customer service training and product and system training to remain current with operational policies, new products, and procedures.

• Receives and processes requests from agents, policy owners, and third parties via incoming calls.
• Educated customers on Athene products and answered questions related to the company’s products, such as product changes, tax consequences, state regulations, claims, etc.
• Provided information regarding individual policies, including beneficiary information, an explanation of values, and terms and conditions.
• Ensures and documents the appropriate response to each question, which can range from simple to moderately complex.
• Processes a variety of transactions, including address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
• Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

As a store secretary, I was responsible for maintaining records, providing administrative support to the store management staff, and providing human resources support to the store employees. I also handle customer inquiries and help ensure that the store operates smoothly and efficiently.

• Process payroll, employee relations, administer employee benefits, maintain employee records, Processing and training new employees
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• assisted the management team with tasks on a daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Recorded new hires, transfers, terminations, and changes in job classifications.

As a customer service representative and sales associate, I was dedicated to providing superior customer service and creating a positive shopping experience for all our customers.

• I interacted with customers in person, via phone, and via email to address concerns and answer questions.
• Showcased product features to customers.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Processed customer orders and inquiries via phone, email, and in-person communication.
• Gift wrapper
• Worked with the management team to resolve customer issues and complaints.
• cashier duties for the store.

I started off as a crew member and got promoted to Shift Manager.(I started working during High School in Pennsylvania and transferred to this store after moving to Iowa in 2019.)

• Opening and closing the restaurant
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Operated various tools and equipment to prepared customers food.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Cashier duties