Marethia Lovan
Hopkinsville,Kentucky
Summary
Dynamic and results-oriented professional with a proven track record with over 23 years experience in customer service with excellent communication skills to enhance customer satisfaction. Specializes in multitasking and attention to detail, significantly contributing to team success and operational efficiency. Demonstrates a strong commitment to professionalism and continual improvement, embodying both hard and soft skills essential for high-level performance. Proficient in QuickBooks, Word, Excel, Dentrix.
Overview
21
21
years of professional experience
Work History
Business Assistant
Top Choice Dental
06.2023 - 11.2024
- Engaged with customers to build business relationships.
- Collected, arranged, and input information into database system.
- Provided exceptional customer service, leading to high levels of satisfaction and repeat business opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Kroger's Grocery
03.2023 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented and developed customer service training processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Sales Associate
DJ's Flooring
01.2004 - 04.2023
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Built relationships with customers to encourage repeat business.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
General Studies
Hopkinsville Community College
720 North Drive Hopkinsville, KY 42240Food Service
Basic Food Service Course
Camp Jackson, North Carolina03-1990
High School Diploma -
Christian County High School
220 Glass Avenue Hopkinsville, KY 4224005-1989
Skills
- Client relationship building
- Customer service
- Payment processing
- Issue research
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Excellent communication
- Professionalism
- Written communication
Affiliations
- United States Marine Corps
Timeline
Business Assistant
Top Choice Dental
06.2023 - 11.2024
Customer Service Representative
Kroger's Grocery
03.2023 - 04.2023
Sales Associate
DJ's Flooring
01.2004 - 04.2023
General Studies
Hopkinsville Community College
Food Service
Basic Food Service Course
High School Diploma -
Christian County High School
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