Maretta Buckwash
Dillsburg,PA
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focus on individuals' unique needs and comforts. Empathetic cultivator of a safe and nurturing environment for building meaningful relationships with residents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Millersville University
08.2022 - Current
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Promoted culture of respect and understanding among students.
- Assisted in recruitment and selection of student leaders.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Sales Assistant
American Eagle Outfitters, Inc
10.2022 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Shift Manager
Dunkin
03.2019 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Desk Assistant
Millersville University
01.2022 - 05.2022
- Greeted residents with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted with lockouts and mail duties and signing out equipment as necessary.
Education
Bachelor of Science - Secondary English Education
Millersville University of Pennsylvania
Millersville, PA05.2025
High School Diploma -
Northern High School
Dillsburg, PA06.2021
Skills
- Student Advisory
- Student Leadership
- Customer Needs Assessment
- Team Development
- Energetic and Enthusiastic
- Decision-Making
- Mentoring and Coaching
- Hiring and Recruiting
- Interpersonal Skills
- Punctual and Reliable
Certification
- ServSafe Certification, (April 2021-April 2026)
Languages
Spanish
Professional Working
Timeline
Sales Assistant
American Eagle Outfitters, Inc
10.2022 - 05.2023
Resident Assistant
Millersville University
08.2022 - Current
Desk Assistant
Millersville University
01.2022 - 05.2022
Shift Manager
Dunkin
03.2019 - 06.2022
Bachelor of Science - Secondary English Education
Millersville University of Pennsylvania
High School Diploma -
Northern High School