Maretta Buckwash
Dillsburg,PA
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focus on individuals' unique needs and comforts. Empathetic cultivator of a safe and nurturing environment for building meaningful relationships with residents.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resident Assistant
Millersville University
Millersville, PA
08.2022 - Current
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents in preparing for activity and social programs.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Promoted culture of respect and understanding among students.
- Assisted in recruitment and selection of student leaders.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Sales Assistant
American Eagle Outfitters, Inc
Lancaster, PA
10.2022 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Shift Manager
Dunkin
Dillsburg, PA
03.2019 - 06.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Desk Assistant
Millersville University
Millersville, PA
01.2022 - 05.2022
- Greeted residents with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted with lockouts and mail duties and signing out equipment as necessary.
Education
Bachelor of Science - Secondary English Education
Millersville University of Pennsylvania
Millersville, PA05.2025
High School Diploma -
Northern High School
Dillsburg, PA06.2021
Skills
- Student Advisory
- Student Leadership
- Customer Needs Assessment
- Team Development
- Energetic and Enthusiastic
- Decision-Making
- Mentoring and Coaching
- Hiring and Recruiting
- Interpersonal Skills
- Punctual and Reliable
Certification
- ServSafe Certification, (April 2021-April 2026)
Languages
Spanish
Professional Working
Timeline
Sales Assistant
American Eagle Outfitters, Inc
10.2022 - 05.2023
Resident Assistant
Millersville University
08.2022 - Current
Desk Assistant
Millersville University
01.2022 - 05.2022
Shift Manager
Dunkin
03.2019 - 06.2022
Bachelor of Science - Secondary English Education
Millersville University of Pennsylvania
High School Diploma -
Northern High School