Maretta Jackson
Greenwood,SC
Summary
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Trainer
Bright Start
Greenville, SC
07.2023 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
Case Manager
Bright Start
Greenville, SC
05.2021 - 07.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Assisted individuals with eligibility for available benefits.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
COVID-19 Response Frontline Case Investigator
Department of Health and Human Services
Greenwwood, SC
09.2021 - 04.2022
- Conducted contact tracing for positive COVID-19 cases, gathering information from individuals and their contacts.
- Assessed potential exposure risk to the virus by interviewing patients and close contacts.
- Educated patients about symptoms of COVID-19, safety measures, and quarantine protocols.
- Monitored patient's health status through daily check-ins via phone or video conferencing.
- Performed data entry tasks related to case investigation into a secure database system.
- Collaborated with local public health departments in order to provide timely updates on new cases.
- Prepared reports on individual cases as well as larger trends related to COVID-19 outbreaks in the community.
- Ensured compliance with all applicable federal, state, and local laws pertaining to disease control and prevention efforts during the pandemic.
Child Protective Service Investigator
Department of Social Services
Laurens, SC
01.2020 - 05.2021
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Developed case plans in order to ensure that the best interests of the child were met.
- Maintained detailed records on all cases including reports and notes from interviews.
- Provided crisis intervention services when needed.
- Assessed family dynamics and provided guidance for improvement.
- Acted as a liaison between families and government or community resources.
- Participated in court proceedings related to cases.
- Attended trainings related to current trends in Child Protective Services.
- Provided appropriate referrals for counseling or other supportive services.
- Ensured compliance with state regulations regarding child abuse investigations.
- Facilitated communication between involved parties while protecting confidentiality of information.
- Monitored progress of cases including ensuring that deadlines are met.
Client Financial Analyst
Department of Health Human Services
Greenwood, SC
09.2019 - 01.2020
- Developed and maintained financial models to assess the impact of changes in business operations on cash flow.
- Provided detailed analysis of client portfolios to ensure compliance with applicable laws and regulations.
- Created reports summarizing key performance indicators for management review.
- Advised clients on how to best use their resources to achieve their desired objectives.
- Prepared detailed reports outlining recommendations for improving a client's overall financial health.
Administrative Assistant
Premise Health
Greenville, SC
03.2017 - 03.2018
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Medical Claims Analyst
Aetna
Columbia, SC
07.2004 - 02.2017
- Reviewed patient medical records for accuracy and completeness of claims information.
- Analyzed claim denials to identify underlying causes and develop resolution strategies.
- Researched and resolved billing discrepancies, coding issues, and other payment problems.
- Monitored accounts receivable balances to ensure timely collection of payments.
- Prepared reports summarizing the progress of claims submitted to insurance companies.
- Collaborated with healthcare providers to resolve outstanding claims issues.
- Assisted in developing internal processes for efficient handling of medical claims.
- Provided customer service support by responding to inquiries from members, providers, employers, and insurance carriers.
- Evaluated provider contracts for accuracy in accordance with payer regulations.
- Investigated appeals from providers regarding denied or underpaid claims.
- Trained new staff members on proper claim submission methods, documentation requirements, coding practices.
- Enforced compliance with HIPAA privacy laws when dealing with sensitive information.
- Reviewed claims for accuracy before submitting for billing.
Education
Bachelor of Arts - Sociology
Saint Leo University
Saint Leo, FL05-2011
Skills
- Remote learning
- Course planning
- Course development
- Plan development
- Interpersonal communication
- Course materials and supplies
- New hire training
- Planning and coordination
- Program management
- Training needs analysis
Certification
- Child Welfare Certification
References
References available upon request.
Timeline
Trainer
Bright Start
07.2023 - Current
COVID-19 Response Frontline Case Investigator
Department of Health and Human Services
09.2021 - 04.2022
Case Manager
Bright Start
05.2021 - 07.2023
Child Protective Service Investigator
Department of Social Services
01.2020 - 05.2021
Client Financial Analyst
Department of Health Human Services
09.2019 - 01.2020
Administrative Assistant
Premise Health
03.2017 - 03.2018
Medical Claims Analyst
Aetna
07.2004 - 02.2017
- Child Welfare Certification
Bachelor of Arts - Sociology
Saint Leo University
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