Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maretta Robinson

Manchester,Kentucky

Summary

Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver

Family Choice
11.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Desk Attendant

Avid Hotel
02.2024 - 02.2025
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
  • Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Resolved guest issues promptly and professionally, ensuring positive feedback and return visits.
  • Greeted guests entering and exiting facility.
  • Answered phones and assisted callers with inquiries.
  • Assisted guests with special requests to ensure a comfortable stay.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Waitress

BDubs
10.2023 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Package Handler

Fed Ex Warehouse
06.2023 - 10.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.

CREW MEMBER

Mcdonalds
02.2020 - 05.2023
  • Handled customer complaints in a professional and courteous manner.
  • Followed all safety and security procedures to reduce risks.
  • Recommended menu items according to customer preferences and dietary restrictions.
  • Maintained knowledge of store menus to advertise promotions and limited-time offers.
  • Adhered to company policies and procedures while completing daily tasks.

Education

HIGH SCHOOL DIPLOMA - Culinary

Clay County
Manchester, KENTUCKY
06.2023

Skills

  • Order Delivery Practices
  • Ordering Procedures
  • Table Setting Knowledge
  • Valid Driver's License
  • Taking Orders
  • Operate Cash Register
  • Clear Communication
  • Elderly care
  • Respectful and compassionate
  • Patient care
  • Dependable and responsible
  • Daily living assistance
  • Personal hygiene assistance
  • Basic housekeeping
  • Emotional support
  • Flexible schedule
  • Compassionate care
  • Flexible schedule and availability
  • Supportive companionship
  • Direct patient care

Certification

Food Handlers

Timeline

Caregiver

Family Choice
11.2024 - Current

Desk Attendant

Avid Hotel
02.2024 - 02.2025

Waitress

BDubs
10.2023 - 11.2024

Package Handler

Fed Ex Warehouse
06.2023 - 10.2023

CREW MEMBER

Mcdonalds
02.2020 - 05.2023

HIGH SCHOOL DIPLOMA - Culinary

Clay County

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Maretta Robinson