Maretta Tanner
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ResultsCx Seasonal position
Cheraw, SC
11.2023 - 04.2024
- Helped members place orders over the phone using their health benefits for over the counter, food, and utility bill credit.
- Assisted members with card activation and card replacements.
- Assisted members with catalogs and catalogs replacements.
- Showing empathy and provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Arise- Modivcare
CHERAW, SC
05.2023 - 10.2023
- Scheduled trip reservations for members
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled high inbound call volumes.
Customer Service Representative
Everise-Centene
Cheraw, SC
08.2022 - 12.2022
- Learning and understanding company insurance products.
- Reviewed members policy and direct calls to sales agent when policy needs to be initiated or upgraded.
- Handled high inbound call volumes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Packer
Tyson Foods
Marshville, NC
08.2018 - 07.2020
- Accomplished production goals by working with speed and accuracy.
- Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Assistant Manager
Wendys
Wadesboro, NC
06.2008 - 08.2018
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Anson High School
Wadesboro, NC06.2010
Skills
- Customers Relations
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Call Center Operations
- Credit Card Payment Processing
- Quality
- Product organization
- Order fulfillment
- Business growth and retention
- Team Building
- Strategic planning
- Food assembly
- Product and service knowledge
- Sales monitoring
- Staff training and development
- Inventory control
- Written Documentations
Timeline
Customer Service Representative
ResultsCx Seasonal position
11.2023 - 04.2024
Customer Service Representative
Arise- Modivcare
05.2023 - 10.2023
Customer Service Representative
Everise-Centene
08.2022 - 12.2022
Packer
Tyson Foods
08.2018 - 07.2020
Assistant Manager
Wendys
06.2008 - 08.2018
High School Diploma -
Anson High School
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