Marette Willems
Newport,OR
Summary
Energetically spearheaded housekeeping and guest satisfaction at Newport Bay Motel, showcasing exceptional organization and customer service skills. Leveraged expertise in cleaning practices and sanitation standards to enhance room turnaround by 30%, fostering positive guest relations and team efficiency. Adept at multitasking and fostering a collaborative work environment, I consistently exceed cleanliness and service expectations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Housekeeper, Laundry, Newport, Oregon
Newport Bay Motel
754 NW Hwy 101 Rm 25
08.2021 - 07.2023
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
- Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
- Streamlined communication within the housekeeping department, leading to increased efficiency during shift changes and task assignments.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Reduced linen waste through careful inventory management and timely replacement of worn items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Assisted with scheduling adjustments as needed, enabling optimal staffing levels during peak periods while avoiding overtime expenses for the department.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Hang, cleaned and rehung draperies to maintain freshness.
- Polished fixtures to achieve professional shine and appearance.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Office Manager
World Class Fishing
728 Industry Dr, Astoria, Oregon
07.2013 - 10.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Conducted product training sessions for retail staff members to improve overall team selling abilities.
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Sold products and services in retail store, kiosks and event environments.
- Developed strong relationships with key retail partners, driving increased collaboration and joint business planning initiatives.
- Enhanced product knowledge among retail staff by conducting informative training sessions and workshops.
- Managed relationships with key retail partners, fostering collaboration on joint promotions and events.
- Informed guests of appropriate products available to increase retail sales.
- Spearheaded cross-functional initiatives to improve overall company performance in the retail sector.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Robert Service High
Anchorage, AK04.1985
Skills
- Housekeeping knowledge
- Cleaning practices
- Customer service focus
- Cleaning and sanitation
- Vacuuming and sweeping
- Cleaning bathrooms
- Work Inspection
- Exceptional organization
- Training and mentoring
- Staff Training and Development
- Folding clean laundry
- Health and safety compliance
- Client Relations
- Quality improvements
- Sanitation Standards
- Dusting furniture
- Chemical Handling
- Staff Management
- Sorting and washing laundry
- Guest Relations
- Job Planning
- Task Delegation
- Window Cleaning
- Department coordination
- Maintenance Scheduling
- Ordering cleaning supplies
- Quality Assurance
- Performance Improvements
- Laundry expertise
- Maintenance Coordination
- Scheduling proficiency
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Cash handling expertise
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Conflict Resolution
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Cleaning techniques
- Adapt to diverse groups
- Retail Store Operations
- Professional Demeanor
Accomplishments
- Cleaned an average of 17 room's a day and all the laundry as well.
- 2024 Food Handlers Card.
- Climbed Mt. Hood, Oregon, 1983, 85
- Climbed Mt. Bachelor, Oregon 1984, rafted 4+ rapids on The Deschuttes.
- 1983-1985 Training Team USA Alpine Ski Team.
- Was military raised went to 14 grade schools between 1st and 3rd grade, traveled all over the world.
Certification
- Licensed [Job Title] - Food Handlers Card- 1yr
Food Handlers Card May 2024
Just acquired it in May 2024 it is valid 1yr
Timeline
Head Housekeeper, Laundry, Newport, Oregon
Newport Bay Motel
08.2021 - 07.2023
Office Manager
World Class Fishing
07.2013 - 10.2019
High School Diploma -
Robert Service High