MAREUG GONZALEZ
Miami,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Motivated to supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Committed to organization and time management. I am a motivated Patient Service Representative with forward-thinking offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. I am always courteous and kind to patients, greeting them as I check them in and and verifies correct information. I Communicate respectfully, focusing on the patient, I come equipped with administrative and customer service expertise, with skills to attend to more than one situation at the same time, in addition I can serve as a liaison between patients or clients and other departments or medical centers of which some service is needed. I can help keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. I am talented in finding balanced solutions and resolving conflicts. I am a highly-motivated employee with desire to take on new challenges. Strong ethics and sense of honesty, without supervision.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Patient Service Representative
MEDFLORIDA MEDICAL CENTER
DEERFIELD BEACH, FL
01.2023 - 04.2023
- Verified insurance information, collected payments, and scheduled appointments.
- Greeted patients upon arrival and directed them to the appropriate area.
- Responded promptly to emails from patients regarding appointment changes or cancellations in ECW system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Provided customer service by answering patient questions and addressing concerns.
- Collaborated with other departments to ensure quality customer service was delivered.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update ECW system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Documented and managed patient information in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Screened patients for eligibility for state, local and federal assistance programs.
- Managed patient inquiries, concerns, and complaints with empathy.
- Served as liaison between hospital administration and patient community.
- Conducted follow-up calls to ensure patient satisfaction.
Customer Service Officer
Handy Vip LLC
MIAMI, FL
06.2023 - Current
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to learn quickly and adapt to new situations.
- Managed calendars, sheduled work appointments and various activities in the Uleads system.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Bachelor of Science - Business Administration And Management
UNIVERSIDAD TECNOLOGICA DEL CENTRO
VENEZUELA11-2008
Associate of Science - LOGISTICA
UNIVERSIDAD TECNOLOGICA DEL CENTRO
VENEZUELA11-2007
Skills
- Patient interviewing skills
- System updates
- Eligibility Determination
- Appointment confirmation
- Bookkeeping Support
- [Spanish] Fluency
- Office Administration
- Customer Service
- Patient Intake
- Insurance Verification
- Scheduling appointments
Affiliations
- I am mother of two children.
- I am starting a book about my life.
- I like to help people with some immigration documents and find employment or health information that they may need.
Languages
English
Professional
Certification
- Quickbooks certificate on July 2022.
- Coach professional cerificate on July 2022.
- Practitioner in neurolinguistic programming certificate on December 2022.
- Spanish Florida Real State Principles, Practice and Law certificate on January 2023.
- Intensive Income Tax certificate on March, 2024.
References
References available upon request.
Timeline
Customer Service Officer
Handy Vip LLC
06.2023 - Current
Patient Service Representative
MEDFLORIDA MEDICAL CENTER
01.2023 - 04.2023
Bachelor of Science - Business Administration And Management
UNIVERSIDAD TECNOLOGICA DEL CENTRO
Associate of Science - LOGISTICA
UNIVERSIDAD TECNOLOGICA DEL CENTRO
- Quickbooks certificate on 2022.
- Intensive Income Tax on March, 2024
- Spanish Florida Real State Principles, Practice and Law on January 2023
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