Mareyra Hernandez
Pharr,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shared Services Administrative Assistant
MVM INC.
11.2022 - 06.2023
- Verified and updated data as necessary in Enforcement Alien Detention Module (EADM)
- Reviews correspondence from the Office of Refugee Resettlement (ORR) personnel and regularly checks for updates in the UNC portal, as part of docket management
- Created and maintained databases to track and record customer data.
Travel Youth Care Worker
MVM Inc.
01.2019 - 11.2022
- Responsible for the safe and secure transportation of unaccompanied minor(s) and families.
- Ensures that an orientation is provided to all children and families in a language they understand
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors.
- Reviews the documentation to ensure it contains all information needed for travel
- Logs transportation details, such as medication, meals offered, etc.
Team Lead
NATIONAL SMART HEALTH CARE
01.2017 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Case Manager
National Smart Healthcare
05.2016 - 01.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Volunteer
GENTIVA HOSPICE
05.2014 - 12.2016
- Visit patients in a terminal phase and fulfill simple needs; Providing companionship for patients, such as reading and helping with hobbies
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
Education
Bachelor of Arts (B.A.), Psychology -
University of Texas At El Paso
El Paso, TX01.2016
High School Diploma -
San Elizario High School
San Elizario, TX01.2012
Skills
- Database Management
- Spanish Fluency
- Travel Coordination
- Data Entry
- Spreadsheet Management
- Professional Communication
- Strong Problem Solver
- Dedicated Team Player
- Microsoft Outlook
- Microsoft Excel
Certification
- CEU- Combating the Opioid Epidemic: Contributing Factors and Treatment options, 04/01/2018
- CEU- Mental Health: Coping with Stigma, 05/01/2018
Timeline
Shared Services Administrative Assistant
MVM INC.
11.2022 - 06.2023
Travel Youth Care Worker
MVM Inc.
01.2019 - 11.2022
Team Lead
NATIONAL SMART HEALTH CARE
01.2017 - 01.2019
Case Manager
National Smart Healthcare
05.2016 - 01.2017
Volunteer
GENTIVA HOSPICE
05.2014 - 12.2016
Bachelor of Arts (B.A.), Psychology -
University of Texas At El Paso
High School Diploma -
San Elizario High School
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