Marg Almazan
Summary
Goal-oriented HR Leader with [7] years of experience in training protocol, development, and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives. Effectively partners with diverse populations and building lasting relationships across business leaders and lines.
Overview
10
10
years of professional experience
Work History
Human Resources Partner
Amazon - NASC - TCY5
09.2023 - Current
- Managed the business by reporting daily and weekly HR and metrics, calls outs, attendance, and attrition from the operation side.
- Contributed to labor planning decisions and assumptions, ensuring that the difference between projected and actual labor never fell beyond 5% variance
- Led the team into improving month over month in ER risks, investigations, and support on-site partners to resolve HR cases. This allowed a better associate experience in the VOA boards.
- Improved metrics site and personal month over month with Hawkeye and EEI scores by improving the closure rate of HR questions related to timecards, benefits, accommodations, LOA, etc.
- Coordinated employee engagement activities and events, fostering a positive work environment that encourages collaboration and innovation.
- Attended NASC W2 region calls, reported daily and weekly HR metrics, and made general announcements
- Investigated and liaised with ERCI to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared exit documentation for associates and leaders.
Human Resources, Associate Partner
Amazon Sort Center – SMF5
06.2022 - 09.2023
- Assisted all 1500+ employees on site with HR issues pertaining to payroll, timecards, time off and leave, benefits, investigations and complaints, scheduling, I-9, drug testing, terminations, and employee engagement
- Organized “Roundtable” meetings once a month for management to receive feedback from employees. Compiled feedback monthly to create action plans for the site that directly related to employee concerns.
- Championed a monthly 1:1 conversation tracking system for managers and direct reports to discuss performance and career goals, reaching 100% conversation completion rate by managers after 1 month
- Designed development systems and processes for the regional level to reinforce internal development standards
- Audited all written feedback from managers to employees to ensure clarity, consistency, and proper policy application
- Presented Site HR metrics (attendance, attrition, escalations/investigations) weekly to Regional HR manager
- Developed Excel Macros and Templates to increase efficiency on retrieving and presenting regional data models to decrease delay of data reports.
Process Assistant
Amazon Sort Center – SMF5
11.2020 - 06.2022
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Assisting the floor as an associate resource, training associates and verifying SOP compliance
Amazon Associate
Amazon Sort Center – SMF5
08.2020 - 11.2020
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center (Non-Con, Scanning, Waterspider, Upper Mez, Jambreaker, Carts).
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
Crisis Intervention & Engagement Specialist
Mutual Assistance Network
09.2015 - 11.2020
- Provided ongoing short term and long term support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within Sacramento County, CPS, and local law enforcement when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Upheld strict confidentiality standards while handling sensitive client information during crisis intervention processes.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for individuals experiencing crises (homelessness, intimate violence, abuse, AOD, etc).
Parent Educator
Mutual Assistance Network – Arcade Community Center
09.2014 - 09.2015
Education
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Liberal Arts
San Joaquin Delta Community College
Skills
- Revenue Cost Analysis
- Incident Investigation
- Strategic Data Analysis
- Employee Relations
- Human Resources Information Systems (HRIS)
- Interpersonal Communication
- Data Analytics
- Unemployment Claims
- Onboarding, Training, and Development
- Employee Engagement Strategies
- Budget Administration
- Management Support
Timeline
Human Resources Partner
Amazon - NASC - TCY5
09.2023 - Current
Human Resources, Associate Partner
Amazon Sort Center – SMF5
06.2022 - 09.2023
Process Assistant
Amazon Sort Center – SMF5
11.2020 - 06.2022
Amazon Associate
Amazon Sort Center – SMF5
08.2020 - 11.2020
Crisis Intervention & Engagement Specialist
Mutual Assistance Network
09.2015 - 11.2020
Parent Educator
Mutual Assistance Network – Arcade Community Center
09.2014 - 09.2015
Bachelor of Arts - Psychology
San Francisco State University
Associate of Arts - Liberal Arts
San Joaquin Delta Community College
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -