Margaret Adair

• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Provided quick turnaround times to maintain fast-past schedule.
• Set up and completed loan submission packages.
• Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Handled any conditions sent from underwriting departments.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Maintained compliance with privacy and security requirements, as well as federal statutes covering All types loans.
• Looked over and approved various types of loans.
• Coordinated closing process with attorneys, title companies and government clerks.
• Evaluated approvals against established bank and government lending standards.

• Providing customer service and support, answering phones and cash handling
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.

Review, assemble loan files, ordering insurance, payoffs, title verification of employment and any supporting documents for loan processing, making those requests with customers and 3rd party vendors

• Working closely with customer to educate them on the decision and approval process
• Initiate the submission for under writing and making notes and loan adjustments as need if product needs to be restructured
• Order Government case number, tax transcripts, Title, credit supplements, verification of employment, insurance
• Complete annual training to stay informed on lending guidelines and any changes.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports and other information.

• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Set up and completed loan submission packages.
• Reviewed financial statements and contacted institutions and customers to clarify details.

• Work with call center communications to process member requests for balance inquires, balance adjustments, selling bank products to meet sales, individual and business account needs, process apps for consumer loans and visa
• Support loan reps in opening new accounts and upgrading existing service
• Process fees monthly on dormant, bad address, process wires and payoffs as needed
• Provide member support for online banking and process bill pay applications
• Monitor incoming emails from members on daily basis
• Quickly and effectively solve customer challenges
• Maintain reports for dormant, bad address, return mail processing, constantly seeking new ways to improve customer service
• Writing procedures for call center regarding online banking products and escheating accounts 970-249-8813
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.

• Managed international accounts for large client base,
• Loaded repair orders for merchandise, processed replacement parts orders, warranty processing, shipping, inventory control,
• Supported purchasing staff, and receiving personnel
• Data entry, general office duties
• Worked with outside vendors on supplies and purchase orders for raw supplies 801-352-7084
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.

• Oversaw teams planning, implementing and realigning field and base operational strategies.
• Handled administrative requirements, maintained records and submitted operational reports.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.