Summary
Overview
Work History
Education
Skills
Websites
Certification
Leadership Experience
Languages
Timeline
Generic

Margaret Adeshola

Indianapolis,IN

Summary

Resourceful account manager with excellent client oversight, issue resolution, and relationship-building expertise. Enthusiastic, detail-oriented, and organized team player ready to contribute to the company's success. Dependable candidate great at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Technical Success Engineer

Salesforce
04.2022 - Current
  • Develop strong client relationships and manage the day to day needs, requests and communication for Salesforce's strategic clients and partners.
  • Illustrate potential obstacles when conducting account assessments for planned projects.
  • Work with internal teams (Engineering, Sales, and QA) to execute on dynamic account changes. Understand case queue, outline project resolution time-lines, and handle client communication.
  • Provide analysis of overall customer situation and advises internal teams on gaps that would benefit from Salesforce solutions that the technology can support.

Technical Consultant

HubSpot
07.2021 - 04.2022
  • Researched and adopted new technologies to add value to existing offerings.
  • Recommended technology upgrades to improve client security and efficiency.
  • Assessed customers business requirements to create focused solutions using HubSpot tools.

Technical Success Engineer

Salesforce
06.2018 - 07.2021
  • Apply comprehensive troubleshooting and debugging skills to establish an acceptable resolution and root case.
  • Act as an escalation point for troubleshooting client technical problems.

Implementation Specialist

SS&C Advent Software
09.2017 - 05.2018
  • Audit and assess the client's company to see how we can best customize and configure the product to mee their needs.

Education

Bachelor of Science - Mathematics

Florida State University
Tallahassee, FL
05.2018

Skills

  • SQL
  • HTML
  • C
  • JavaScript
  • HTML
  • System Troubleshooting
  • Process Improvement
  • Root Cause Analysis
  • Design Development
  • Project Planning
  • Process Development
  • Product Development
  • Project Management
  • Collaborative Design

Websites

Certification

  • 5x Salesforce Certified

Leadership Experience

School on Wheels, Volunteer, 10/2018 -  Present, Tutor elementary students experiencing homelessness in Indianapolis in Math and English.

Languages

Spanish
Limited Working

Timeline

Senior Technical Success Engineer

Salesforce
04.2022 - Current

Technical Consultant

HubSpot
07.2021 - 04.2022

Technical Success Engineer

Salesforce
06.2018 - 07.2021

Implementation Specialist

SS&C Advent Software
09.2017 - 05.2018

Bachelor of Science - Mathematics

Florida State University

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Margaret Adeshola